Customer Service General Manager
Resume:
Ana Carolina Chlimoun
Leesburg, VA
***@********.***
SUMMARY
Loyal, proactive, results driven professional with 15+ years of diverse and transferrable experience. I’m seeking a position that will utilize my broad knowledge in the areas of administration, operations, management and customer service in fast paced, high volume establishments. My strong organizational skills coupled with my keen ability to juggle numerous activities simultaneously would make me a valuable addition to your team.
PROFESSIONAL EXPERIENCE
The Cheesecake Factory – Tyson’s Corner, VA 10/12 to 05/22
Acting General Manager / Assistant General Manager
Orchestrated and directed the daily operation of this $10M+ high volume, “from scratch” restaurant
Acting GM for transitory period while new GM was relocated to VA prior to my departure
Provided structure to ensure that management (10) and staff members (200) were focused on exceeding guidelines related to food quality, superior customer service, facility cleanliness, maintenance practices and service procedures
Developed & trained management and staff, creating an environment where they thrived and received promotions/transfers
Achieved and exceeded financial goals by controlling food & labor costs to maximize efficiencies and profitability
Reviewed and monitored P&L’s, troubleshooting areas of concern; developed solutions to identify issues and opportunities
Managed and monitored forecasts, payroll, weekly inventories, scheduling, purchasing and equipment maintenance
Responsible for all aspects of human resources from hiring and counseling, to terminations
AREAS OF EXPERTISE
Fluent in English, Portuguese, Spanish and Italian
Budgets & Financials
Performance Management
Equipment Maintenance
Forecasts/Strategic Planning
Operational Planning
Scheduling & Coordination
P & L Management
Apportion & Cost Controls
Respected Leadership
Revenue Growth
Action Plans
Mentoring / Motivating
Business Development
Human Resource Procedures
Excellent Time Management
Inventory / Controls
Staff Training & Development
Customer Service Focused
Project Management
Recruitment & Team Building
Strong Communication Skills
Vendor Sourcing/Mgmt.
Disciplinary Action Practices
Coaching & Counseling
Food Safety / Sanitation
Quality Assurance
Creative Problem Resolution
TECHNICAL PROFICIENCIES
MS Word
Excel
PowerPoint
JD Edwards
AS400
Lotus Notes
Hot Schedules
MICROS 3700
Proforma
Service Channel
CrunchTime / Net-Chef
UltiPro
Windows
Mac OS
ERP Financial
MicroStrategy Analytics BI
Google Chrome
Adobe Acrobat
EDUCATION:
Northern Virginia Community College – Annandale, VA 2008
Administrative Business Management Certification
FMU Faculdades Metropolitanas Unidas – São Paulo, Brazil 2007
Bachelor of Languages and Communications
FMU Faculdades Metropolitanas Unidas – São Paulo, Brazil 2003
Associate of Arts and Science
VOLUNTEERISM
Salvation Army – Thanksgiving Outreach 2012 to 2019
Annual volunteer for set up and serving dinner
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