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Service Representative Technical Writer

Location:
St. Petersburg, FL, 33716
Salary:
55000
Posted:
November 16, 2022

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Resume:

Damion Lawson

QuickBooks, Proseries Bookkeeping *0 yrs experience

Clearwater, FL 33756

adtjz0@r.postjobfree.com

727366999

Authorized to work in the US for any employer

Work Experience

Bookkeeper

West Coast Accounting & Financial Services Inc - Seminole, FL October 2018 to June 2020

Bookkeeper for 57 business clients each month. Reconcile up to twenty banking and credit card Accounts using QuickBooks. Prepare state and federal personal taxes for business customers using ProSeries. Send out P&Ls (each month along with the customized reports. Accounts Payable and Receivable. Answer 8, phone lines. Order office supplies. Served as IT for business. EFTPS Payments, RT-6 Payments

Bookkeeper

By The Bay Bookkeeping - Clearwater, FL

September 2010 to October 2018

Reconciliation of multiple financial accounts. AR/AP using Peachtree and Quickbooks accounting software. Pay city, county, state, and federal tax. Registration businesses through Sun biz, Payroll using QuickBooks. Answer phones set appointments. Prepare Individual Tax Returns. Very well versed in Microsoft's Office Suite products.

Third Tier Technical Support and Trainer

Wave Broadband - Kirkland, WA

August 2007 to August 2010

Award-winning TSR, Trainer. Assist Tiers 1 and 2 with difficult calls. Avg call handle time of 4 Minutes 21 seconds. Technical waiting Developed a training program for TSRs. Manager of PBX phone system for 200 employees. Set up call routes, IVR recordings. I started as a junior TSR taking 120 calls a day Customer Service Representative

Seimens - Seattle, WA

March 2006 to August 2007

Remote Oracle Database Administrator for small and medium-sized government revenue agencies. SQL Technical Writer. Return client's telephone calls promptly. One call resolution 93% TSR

T-Mobile - Kirkland, WA

January 2006 to September 2006

Award winning TSR. Below average call statistics. Focus on one call resolution. Support Android, Blackberry, Apple, T-Mobile Hotspots and all Asian counterfeit reproduction cell phones. Remote Oracle DBA

SCT - Lexington, KY

October 1999 to November 2001

Proprietary software for government offices. Oracle IBM 6000, SUN, VMS, SQL. Support Local Government officials with Tax Software

Senior Bank Support

Business Express Software - Ann Arbor, MI

October 1996 to October 1999

Oracle Databases on Solaris, VMS, IBM server platforms. Banking Operations Support - Edit the data file by using an Antiquated text editor to find the minute file error. The files have over 8 gigabytes Of transactions of binary data, and I am good at finding patterns and my attention to The detail is excellent. Write batch files to execute the SQL scripts of the repaired characters. Reconcile the proprietary financial databases . Remove errors caused by the client and set the files to download the next day

Education

Some College in Philosophy and Psychology

South Seattle Community College - Seattle, WA

January 2002 to July 2004

Skills

• Bookkeeping

• Tax Experience

• QuickBooks

• Accounts Receivable

• Accounts Payable

• General Ledger Reconciliation

• Bank Reconciliation

• Microsoft

• VPN

• Solaris

• IVR

• Oracle

• Account Reconciliation

• Computer Networking

• Microsoft SQL Server

• Linux

• Business Requirements

• Cloud Computing

• Database Administration

• SQL

• Operating Systems

• Technical Writing

• MySQL

• LAN

• Journal Entries

• Microsoft Windows Server

• Scripting

• DNS



Contact this candidate