Loreyn S. Canales

**** *. ****** **. *** # **

Edinburg, Texas 78041

956-***-****

adtjy9@r.postjobfree.com

PROFESSIONAL EXPERIENCE

UHC TELEPERFORMANCE Customer Service Agent - November 2016 - October 2017 I assisted medicare members with different questions and/or concerns. I managed a high volume of calls and all calls were handled to the best of my ability and knowledge. I also assist members with setting Appts at doctors office as well as Appts for transportation to get to and from appts.

IHop Edinburg, Texas United States Serverer Nov 2016 – March 2016 Deliver exceptional, friendly, and fast service. Assist guests with making menu choices in an informative and helpful fashion. Effectively communicate with kitchen staff regarding customers recorded orders Skillfully anticipate and address guests' service needs. Routinely clean table linens, table settings, and glassware for next guests. Responsible for handling payments and receipts with customers Holiday Inn Edinburg, Texas United States Breakfast Host/Housekeeping June 2016 – August 2016 Prepares breakfast, coffee, put out the fruit, pastries, hot trays including milk etc etc… Greets and escorts guests to their table. Keep everything stocked after guests start to come in, wipe down tables and empty trash cans. L & PSerices LLC Zapata, Texas United States Receptionist/Secretary March 2007 – June 2010 Responsible for answering telephone calls, screen and direct calls, take and relay messages. Giving information to the public and customers, as well as meeting and greeting visitors and dealing with clients. Holiday Inn Zapata, Texas United States Receptionist June 2006 – February 2007 Responsible for answering telephone calls, screen and direct calls, take and relay messages. Giving information to the public and customers, as well as meeting and greeting visitors and dealing with clients. Responsible to set up reservation as needed Responsible to do required daily and evening report El Paraiso Restaurant Zaata, Texas United States Server/Cashier Oct 2005 – March 2006 Deliver exceptional, friendly, and fast service.

Assist guests with making menu choices in an informative and helpful fashion. Effectively communicate with kitchen staff regarding customers recorded orders Skillfully anticipate and address guests' service needs. Routinely clean table linens, table settings, and glassware for next guests. Responsible for handling payments and receipts with customers

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SteakHouse Zaata, Texas United States Server/Cashier August 2003 – September 2005 Deliver exceptional, friendly, and fast service. Assist guests with making menu choices in an informative and helpful fashion. Effectively communicate with kitchen staff regarding customers recorded orders Skillfully anticipate and address guests' service needs. Routinely clean table linens, table settings, and glassware for next guests. Responsible for handling payments and receipts with customers EDUCATION

ROMA HIGH SCHOOL Roma, Texas United States High School 1998 GED Roma, Texas United States 2001

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ADDITIONAL SKILLS

• Experienced in basic and job specific computer software (e.g. Microsoft Office, Word, etc.) 4120 E. 53rd St. Apt 1522 Odessa,, Texas,, 79762-4841 United States 956-***-**** adtjy9@r.postjobfree.com