Customer Service Support

Location:

Park Forest, IL

Posted:

November 16, 2022

Contact this candidate

Resume:

Ciera Jones

Event Planner

Address Park Forest, IL, 60466

Phone 708-***-****

E-mail ***********@*****.***

WWW https://zety.com/profile/ciera-jones/299

Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches. Self-directed event coordinator with over Two years of experience creating strategic alliances with organizational leaders to align with and support key business initiatives for on-time, under-budget event completion. Organized and ambitious planner with expertise in managing costs and budgets while establishing partnerships with vendors for optimal savings. Customer-oriented time manager and decisive leader.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skilled in prioritizing events needs and working with sales and marketing teams to meet events booking targets. Eager to bring talent and expertise to growing organization. Skills

Adobe Systems

Advanced

Client relations

Advanced

Business Management

Advanced

Administration

Advanced

Planning and Organization

Advanced

Project Management

Upper intermediate

Microsoft Office Suite

Advanced

Wedding trends proficiency

Advanced

Vendor and contract negotiations

Advanced

Event sales

Advanced

Events logistics management

Advanced

Meeting planning

Advanced

Sponsorship development

Advanced

Team mentorship

Advanced

Menu planning

Advanced

Volunteer Management

Advanced

Ticket changes

Advanced

Reservations and ticketing

Advanced

Daily reports

Advanced

Friendly service mentality

Advanced

Travel bookings

Upper intermediate

Telephone reservations

Advanced

Training and Development

Advanced

Clerical Support

Advanced

Attention to Detail

Advanced

[Type] Software Proficiency

Advanced

Cultural Awareness

Advanced

Work History

2020-04 - Current Event Planner

Creations By Montra, Park Forest, IL

• Established working relationships with clients by organizing various events.

• Performed event coordination for larger parties and gatherings.

• Performed face-to-face meetings to finalize contract for services and event details.

• Conferred with event staff at event site to coordinate details.

• Authorized financial transactions with vendors for event services.

• Coordinated schedules and timelines for events.

• Brainstormed and implemented creative event concepts and themes.

• Consulted with customers to determine objectives and requirements for events.

• Created and maintained event expenditures, budgets and timelines in job- related software.

• Inspected event facilities to confirm conformance to customer requirements.

• Managed administrative logistics of events planning, event booking and event promotions.

• Communicated with catering, lighting and sound companies to obtain price quotes.

• Developed post-event reports to determine effectiveness of each event.

• Hired, trained and supervised volunteers and support staff required for events.

• Coordinated florists, photographers and musicians during for events.

• Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.

• Designed and implemented efforts to publicize events and promote sponsorships.

• Reviewed event bills to confirm accuracy and approve payment.

• Evaluated and selected service providers and vendors according to customer requirements.

• Arranged availability of audio-visual equipment, transportation and displays for various types of events.

• Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.

• Attended conferences and events to stay up-to-date with industry trends and planning standards.

• Liaised with marketing and PR colleagues to promote special events in social calendars.

• Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.

• Corresponded with clients to answer questions and resolve issues.

• Managed event logistics and operations.

• Acquired contracts and agreements to finalize negotiations and obtain approval signatures.

2019-07 - 2021-05 Customer Service Representative

Arnie Bauer Cadillac Buick GMC, Matteson, IL

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Updated account information to maintain customer records.

• Responded to customer requests for products, services and company information.

• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

• Recommended products to customers, thoroughly explaining details.

• Recorded account information to open new customer accounts.

• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

• Collected and analyzed customer information to prepare product or service reports.

• Processed customer adjustments to maintain financial accounts.

• Exhibited high energy and professionalism when dealing with clients and staff.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Met customer call guidelines for service levels, handle time and productivity.

• Educated customers about billing, payment processing and support policies and procedures.

• Maintained up-to-date knowledge of product and service changes.

• Followed up with customers about resolved issues to maintain high standards of customer service.

• Investigated and resolved customer inquiries and complaints quickly.

• Delivered prompt service to prioritize customer needs.

• Responded proactively and positively to rapid change.

• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Trained new personnel regarding company operations, policies and services.

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

• Communicated professionally with colleagues, freelancers and clients.

• Provided ongoing guest service.

• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

• Promptly responded to inquiries and requests from prospective customers.

• Trained staff on operating procedures and company services.

• Sought ways to improve processes and services provided.

• Managed timely and effective replacement of damaged or missing products.

• Effective liaison between customers and internal departments.

• Cross-trained and provided backup support for organizational leadership.

• Cross-trained and backed up other customer service managers.

• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.

• Increased efficiency and team productivity by promoting operational best practices.

• Promoted available products and services to customers during service, account management and order calls.

• Investigated and resolved accounting, service and delivery concerns.

• Developed and updated databases to handle customer data.

• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

• Enhanced productivity levels by anticipating needs and delivering outstanding support.

• Reached out to customers after completed sales to suggest additional service or product purchases.

• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.

• Increased efficiency and performance by monitoring team member productivity and providing feedback.

• Facilitated inter-departmental communication to effectively provide customer support.

• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

• Followed-through on all critical inter-departmental escalations to increase customer retention rates.

• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

• Implemented and developed customer service training processes.

• Surpassed sales goals through implementation of effective marketing strategies.

• Reduced process inconsistencies and effectively trained team members on best practices and protocols.

• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.

• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

• Created and maintained detailed database to develop promotional sales.

• Resolved associate, tool and service delivery issues revealed by statistical reports.

• Answered product and service questions, suggesting other offerings to attract potential customers.

2017-02 - 2019-07 Administrative Assistant

Exxon Mobile, Channahon, IL

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Executed record filing system to improve document organization and management.

• Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.

• Updated spreadsheets and databases to track, analyze and report on performance and sales data.

• Edited documents to improve accuracy of language, flow and readability.

• Scheduled office meetings and client appointments for staff teams.

• Generated reports and typed letters in Word and prepared PowerPoint presentations.

• Monitored office calendars to plan meetings, activities and travel to maximize productivity.

• Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.

• Offered technical support and troubleshot issues to enhance office productivity.

• Interacted with vendors to purchase and set up equipment and services.

• Managed relational database to store information for reference, reporting and analysis.

• Set up conference rooms, technology and materials to facilitate meetings.

• Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.

• Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.

• Booked airfare, hotel and ground transportation to coordinate office travel.

• Screened visitors and issued badges to maintain safety and security.

• Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.

• Created detailed expense reports to facilitate reimbursement for business expenses incurred.

• Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.

• Maintained company handbook to outline policies and provide insights to company mission and values.

• Created presentations to inform, motivate and persuade internal and external audiences.

• Leveraged accounting software to manage expenses and keep track of finances.

2014-08 - 2017-02 Customer Service Representative

World Hyundai Matteson, Matteson, IL

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Updated account information to maintain customer records.

• Provided primary customer support to internal and external customers.