Customer Service Representative
Resume:
Melanie Union
**** ******** **** 470-***-**** adtjw8@r.postjobfree.com
November 14, 2022
Dear Hiring Manager,
I was happy to come across the job listing for Remote Customer Service Representative on Job Post Free this morning. Instantly, I noticed the qualifications for this position align perfectly with my experience.
Skilled and savvy, a Guest Relations pro, with over 10 years experience that has dealt with many personalities, and many work environments. I take pride in offering the best customer service possible, even when stress levels run high.
The job listing stresses the importance of having Resolution Management skills. Dispute avoidance, and claim analysis are a couple of skills I acquired through training workshops and experience. I also credit myself with having a calm, professional demeanor and a clear articulate voice that makes communicating more effective.
I feel confident, given the opportunity, I would be an immediate asset, assisting the team in grate success, resulting in satisfied customers and repeat business.
I am looking forward to speaking to you, and getting the chance to learn more about this opportunity. I am happy about the prospect of permanent, full-time employment in contrast to contract positions. Please, feel free to contact me anytime at your convenience. Thank you for your time and consideration.
Best Regards,
Melanie Union
MELANIE UNION
Atlanta, GA 30350
adtjw8@r.postjobfree.com
SUMMARY
Forward-thinking Brand Marketing and Sales professional, with more than ten years experience and a successful background building new customer relationships and revenue streams. Connects with customers using service-oriented approach to understand and meet unique needs. Excellent presentation and communication skills honed over extensive sales background.
SKILLS
Revenue Generation Team Leadership
Relationship Management Project Planning
Scheduling and Coordinating Detail-Oriented
Sales and Marketing Prospecting and Networking
Microsoft Office Account Receivable/Account Payables
CRM Software Expense Reporting
Verbal and Written Communication Troubleshooting
EXPERIENCE
Brand Marketing/Contract/Event
03/2021-08/2021 - Brand Ambassador -Tri Spirits Jasper, GA/Contract
Maintained consistent standards to highlight product features, attract customers and boost sales.
Increased client profits by establishing strong brand representation through face-to-face marketing.
Overcame objections to close sales.
06/2019-12/2019 - Brand Specialist - GMR Marketing Atlanta, GA/Remote/Contract
Conducted research and analyzed trends to identify new marketing opportunities and audiences.
Documented customer correspondence in CRM to track requests, problems and solutions.
Leveraged expert sales and relationship-building abilities to rank top three among a team of 40.
Oversaw efficient receiving inventory management to keep stock within optimal levels.
12/2019-05/2020 - Lead Brand Ambassador - ZOOM Marketing Atlanta, GA/Contract
Exceeded goals and consistently led team in sales through product knowledge.
Expanded existing customer base and increased sales.
Conducted promotional efforts to increase trial and consumption of client brands.
Generated daily, weekly reports and analyses for management team.
2010 - Los Blanco's Cigars - Promotional Event
2010 - Jägermeister - Promotional Event
2007 - LITE - Promotional Event
Other Experience
2022 / Current- FBAC Security Services - Security Staff Atlanta, GA
Deliver security services for every type of event to include: art festivals, sporting events, beer and wine festivals, major concerts.
Provides crowd management and quickly responds to potential crowd control issues.
Establishes strong working relationships with venue management to ensure organization’s stability and reputation by complying with rules and legal requirements.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors
2021-2022 - Self Employed - Independent Sales Executive Atlanta, GA
Utilized time management skills to achieve and succeed sales goals.
Business management skills include purchasing, inventory control, and workflow coordination.
Consistently generated additional revenue through skilled sales techniques.
Prepared packages for delivery using labels, tape and other packing supplies.
2020-2021 - Tax Preparer/Office Manager - H&R Block Kennesaw, GA
Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
Pitched in to help with office tasks during busy periods and staff absences.
Applied federal and state government regulations to prepare accurate and compliant tax returns for clients.
2012-2018 - Bartender/Cocktail/Server Atlanta, GA
Fado Irish Pub in Buckhead, GA
Johnny MacCrackens’s Irish Pub in Marietta, GA
Sports and Social at the Battery
2009-2011 - Office Manager - WGK Contracting Kennesaw, GA
Managed office supplies and building material, ordering as needed
Managed front office customer service, appointment management, billing and administrative tasks to streamline workflow.
Juggled multiple projects and tasks to ensure high quality, timely delivery and response to issues related to our products and services.
1999-2005 & 2011 - Administrative Assistant/Dr Tech/Optical Sales - Pearle Vision Atlanta, GA
Created and maintained accurate and confidential patient files according to regulatory mandates.
Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
Adhere to HIPPA requirements to safeguard confidentiality.
Gather visual field testing, ocular photography, and pre-exam data.
Prepared and ensure correct contents of returns, package and coordinate to have them shipped.
Dispensed and perform minor maintenance and adjustments on glasses
Ability to read patient prescription glasses with lensometer
Assisted customers in choosing frames that would fit their lifestyle and made recommendations on specific lens according to prescription and frame.
EDUCATION
University of West Georgia
Carrollton, GA
Business Administration Major
East Coweta High School
Sharpsburg, GA
High School Diploma
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