Customer Care Specialist team leader

MOHAMMED

IZHAR JIVA

Identity number: 991**********

Resident @ 148 Queenspark Crescent, Phoenix, Durban 4068 MOTIVATION

The skills I have acquired during my

professional years has enabled me

to apply myself in any open roles. I

see each role as a challenge and

an opportunity to expand my

portfolio hence why I am ever

ready to put myself out there and

do my best.

I am motivated and driven, always

an asset never a liability. I keep an

open mind to trying new paths and

adapting to different

cultures/surroundings. My

interpersonal skills are strong, I also

build lasting relationships with

colleagues.

My leadership skills are highlighted

in my professional experience, I can

work effectively in a team or on my

own.

I am punctual, dedicated, and

efficient in any task given to me,

loyalty, hard work and

determination are values I hold with

high importance as these are

fundamentals in any corporation.

Working under pressure and

confronting challenges are my

strong points. Over the years I have

grown and developed, I utilize my

skills to achieve any task

successfully.

CONTACT

Phone: 067-***-****

E-mail: ***********@*****.***

EDUCATION

Overport Secondary School

Completed matric, studied English, Mathematical Literacy, Life Orientation, History and Geography, Life Sciences and Economical Sciences. WORK EXPERIENCE

CCI International – Customer care specialist

Jan ‘21 – May ‘21

• Answering inbound calls

• Paying close attention to client specific

• Following DPA and GDPR to access client’s profile

• Handling of client queries

• Providing the best solutions and service possible Judah International – Sales agent (contract-based employment) May ’21 – June ‘21

• Outbound sales

• Becoming a SME within the gas and electric industry

• Overcome objections and close sales

• Up-sell on magazine subscriptions

Synergy – Gas and electric consultant

June ’21 – December ‘21

• Maintain KPI’s

• Process and capture information on multiple systems

• Perform all necessary steps to ensure my weekly target is met

• Booking smart meters for clients and moving them to new providers Synergy – Team Leader SSE

December ‘21 – Sep ‘22

• Managing team of 13 consultants

• Coaching and developing consultants

• Managing stats and kpi’s

• Training and upskilling consultants

• Managing reports and updating management on progress

• Motivating of the team

• Scheduling daily meetings and keeping team up-to date SKILLS

Advanced communication

Basic computer literacy

Coaching and development

Negotiation

Team player

Confident

Leadership

Administration

Contact this candidate