Service Representative Dental Assistant

DEANNA SMITH

313-***-**** * **** Elijah McCoy Dr Detroit, MI 48202 * ***************@*****.***

EDUCATION

Dorsey Medical School Dearborn, MI

Dental Assistant Certification Expected: May, 2020 University of Phoenix Southfield, MI

Major: Arts of Business Management August, 2017 – June, 2018 Dublin High School Dublin, GA

High School Diploma June, 2009

WORK EXPERIENCE

Robert Half

Confidential Government Services Project - Remote

March, 2021 - June, 2021

● High call volume agency successfully handled well over 40,000 calls per day.

● Used the Nice InContact phone system to interact with claimants.

● Prioritizing technical advice/security steps for clients sensitive information

● Provided assistance to claimants, reviewed and analyzed documents for proper payments. Robert Half

Adjudicator (promoted) - Remote

July, 2021 - December, 2021

● NASWA adjudication training

● Reviewed applications to determine if criteria had been met by state standards

● Determined rather claimants were eligible for benefits Robert Half

Step Forward - Remote (Assistant Manager)

January, 2022 - September, 2022

● Drafting communications, assisted on tackling tasks

● Assisted agents with cases, de-escalated supervisor calls and concerns

● Handled day-to-day communications for supervisor within the organization

● Assisted with organizing meeting's/huddle's

● Assisted an Ohio based community action Organization with processing applications for COVID- relief funding of rental, mortgage, and utility expenses.

● Processing commercial activities included evaluating applications for qualifying criteria, verifying identifiable documentation (i.e, W9s, lease/mortgage contract's, utility bills)

● Contacting clients/landlords to request additional information, coordinating communications with landlords

● Helped to process over a 6000 application backlog over a period of 9 months. Individual Empowerment Southgate, MI

Direct Care Worker February, 2019 – September, 2019

● Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming

● Bathe patients

● Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care

● Entertain, converse with, or read aloud to patients to keep their mental health alert Dollar Tree Detroit, MI

Cashier November, 2018 – January, 2019

● Receive payment by cash, check, credit cards, vouchers, or automatic debits

● Answer customers' questions, and provide information on procedures or policies

● Help customers find the location of products

● Issue receipts, refunds, credits, or change due to customers Prospect Services Romulus, MI

Serving Attendant June, 2017 – April, 2018

● Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change

● Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary

● Balance receipts and payments in cash registers

Dialog Direct Highland Park, MI

Customer Service Representative June, 2015 - July, 2016

● Recorded and maintained insurance policy and claims information in a database system.

● Processed claims for agents and providers to ensure payment for services

● Change patients PCP's according to their health plan/network i.e. PPO or HMO

● Complied with federal, state, and company regulations and policies i.e HIPAA.

● Verified and obtained information for each member and/or beneficiaries.

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