Service Representative Associate Marketing

Martin R. Quarles

*** ******** ***** ***** ********, GA 30087

Phone 770-***-****

E-mail: *************@*****.***

Education: Morehouse College, Atlanta, GA, B.A. Degree in Journalism/Communications, May 1982; University of Phoenix, Atlanta, GA, M.B.A., September 2008. Strengths & Core Competencies

● + ability in project management and multitasking.

● Thorough understanding of MS Office (Excel, PowerPoint, Word, and Outlook), SAM, Vision, and WFM.

Experienced in leading cross-functional teams to ensure the end results

● Well organized, detail oriented and self-Aaaaaaaaaaaaaaaa A z

● Ability to work under pressure individually and as a team player

● Mastered the development of programs to educate the field about product solutions

● Strong time management and prioritization skills

● Proven track record for analyzing and communicating data results Associate Marketing Director-Capital Choice Financial Services-February 2016-Present

● Provide Financial Education via Powerpoint Presentations

● Give customers complete customer support from start to finish and beyond

● Establish Financial Literacy Programs to the community at large Customer Service Representative- Verizon Wireless, July 2012-February 2016

● Responsible for receiving inbound calls from current and new business customers

● Resolve customer concerns to completion of resolution.

● Completed new and upgrade of products sales and services of wireless products. Global Enterprise Advisor- Verizon Wireless, July 2008-June 2012

● Responsible for the execution and oversight of the daily operations of National Accounts

● Develop and deliver monthly customer bill reviews and audits via phone, email and onsite visits

● Formulate and maintain internal and customer facing communications

● Perform Analysis of Account Health Score (AHS), monthly Bill Audits and Quarterly Business Review

● Complete and conducted Powerpoint presentations for clients during on site visits to include but not limited to customer training, education and support

● Manage customer's Accounts Receivables to ensure billing accuracy

● Oversee the completion of customer projects including but not limited to price plan changes and feature changes

● Collect data through Cognos Reporting System and Strategic Account Management Tool (SAM)

● Generate Ad-hoc reports on a monthly basis to perform cost analysis and complete monthly and quarterly bill reviews

● Utilize Microsoft Outlook to manage and maintain daily and monthly schedules National Accounts Coordinator/BSC –Verizon Wireless, May 2003-June 2008

● Established and maintained new and existing accounts

● Monitored and executed orders for wireless products including cell phones, data products and accessories

● Addressed maintenance calls including establishing new service, changing ESNs and basic functions Advertising Account Executive-Atlanta Journal & Constitution, May 1987-May 2003

● Organized the selling of classified advertising to new and existing accounts via telephone

● Instituted 50-100 cold calls per day to prospective clients in competitive media

● Maintained monthly and daily log of outbound calls and sales performance

● Exceeded revenue goals of $75,000 monthly

● Retail Advertising in Outside Sales/Territory Department in 1995

● Cited 1999 and 2000 Sales Person Of The Year in the New Business Development Department Skills:MS Office (Excel, PowerPoint, Word, Outlook), SAM, Vision, ACSS, WFM References available upon request

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