Customer Service Sales Associate
Resume:
M O N I C A
J O H N S O N G I S T
************@*****.***
Union, SC 29379
PROFESSIONAL SUMMARY
Dependable manger industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Hardworking and reliable manger focused on going above and beyond to support team and serve customers. Trained in management and offering top-notch abilities. Motivated to continue to learn and grow as manger professional.
SKILLS
Guest relations Customer service
Restock shelves Merchandising
Serve customers Organization
Networking Planning
Motivation Verbal communication
EXPERIENCE
Sales Associate, Label Shoppers, May 2019 Jan 2020, Union, SC Provided accurate information to help customers quickly navigate store and acquire items for purchase.
Used POS system to scan customer purchases, calculate prices, and process transactions. Processed customer orders and checked carts for additional merchandise. Assisted cashiers and customers with locating products, checking prices, and tracking down replacements.
Reduced shrink using thorough loss prevention directives and inventory management. Monitored aisles, restocked store shelves, organized store products, and cleaned spills. Unloaded, unboxed, and transported merchandise and set up attractive displays. Tracked customer purchases to predict sales opportunities and adjusted merchandise presentations to push certain items.
Welcomed guests and offered quick assistance to handle diverse needs. Assisted with store recovery to maintain clean and organized sales floor throughout shift. Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal.
Consistently organized and restocked display racks to keep the store ready for customer needs. MG
Manger, Family Dollar, Mar 2002 Jul 2004, Union, SC Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty and recognition.
Worked on sales floor and interacted with customers and employees to maximize and expand potential.
Developed quality talent from within to retain engaged employees and remain competitive. Implemented loss prevention strategies to reduce shrinkage and control theft. Revamped systems, processes, and training programs to reverse underperforming store metrics. Managed store's social media presence to engage with customers and share important information. Directed and maintained store merchandising standards to present organized and engaging in-store experience.
Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses. Monitored and controlled department budget, grew revenue, and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement. Increased employee job satisfaction with hands-on, motivational approaches. Coordinated and supervised activities of team members to consistently meet customers' needs. Built relationships with vendors and monitored supply chain to spot and correct deficiencies. Resolved problems, provided open communication, and recommended discipline and terminations. Manager, Famous Footwear, Apr 2000 Jun 2002, Austell, Ga Supported back office hiring and employment processes. Managed performance of team members, conducted performance appraisals, and recommended promotions.
Worked with finance team to manage and streamline accounts payable, accounts receivable, and payroll processes.
Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies. Drove shrink results through compliance with guidelines and handled safety, loss prevention, and cash-handling procedures.
Prepared payroll and maintenance budgets for corporate management approval. Implemented mentoring programs to bring new staff up to speed quickly. Performed facility checks to verify cleanliness and client safety. Managed employee performance through disciplining, coaching, and counseling. Oversaw day-to-day operations and special projects in fast-paced work environments. Coordinated resources and schedules to meet targets and adhere to deadlines. Manger, Casual Corner Fashion, May 2000 Jun 2001, Marietta, Ga Manger, Lamont's' Fashion, Mar 1994 Jan 1999, Forestville, Md Reworked apparel areas to meet new plan-o-grams and clear way for merchandise line changes. Analyzed sales reports to identify trends and inform department purchasing decisions. Assisted with fitting room flow by monitoring product movements and offering additional sizes. Allocated resources to provide appropriate shift coverage, including covering unapproved absences. Kept pricing updated to match advertised sales and special clearance promotions. Jan 1992
May 1989
Ran registers during busy periods to back up cashier staff and support smooth customer flow. Coordinated department schedules according to business demand. Used exceptional customer service skills, store knowledge, and sales techniques to drive department growth.
Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Managed store operations and delivered excellent customer service to build customer loyalty and retention.
Processed freight, implemented price changes, and stocked department shelves directly or through team oversight.
Conducted continuous sweeps of the racks, bins and shelves to identify and correct issues affecting pricing, merchandise freshness or appearance.
Developed, enforced, and monitored guidelines for working with customers to maintain high levels of customer satisfaction and loyalty.
Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and performing other services for customers.
Monitored sales activities to ensure customers receive satisfactory service and quality goods. Managed parts inventory and protected company assets by improvement inventory management. Worked closely with department managers to create cross-sales opportunities Directed employees to replenish inventory and keep shelves presentable, consistently driving sales with attractive displays.
Assigned tasks to department members and assisted associates in meeting customer needs. Interviewed and trained new employees on how to improve shopping experiences by effectively meeting and greeting customers, providing product information, and responding to customer inquiries and requests.
Assigned work schedules to staff and trained employees in product knowledge. Worked with senior managers to forecast demand and optimize both staff coverage and inventory levels.
Coordinated pricing changes and short-term promotions to increase the sales of specific items. Selected, hired, and managed staff performance by setting individual and team goals. Planned for upcoming store-wide events impacting department, supporting store promotions and sales initiatives with knowledgeable advice and team contributions. Responded politely to customer inquiries and assisted each person with locating products meeting specific needs.
EDUCATION
Travel agent
Ask Mr. Foster Travel academy Silver Springs, Md High School Diploma
Largo High School Upper Marlboro, Md
Associate of Arts, Early childhood education
Benedict College Columbia, SC
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