Sales Representative Customer Service
Resume:
Jennifer Schmidt
Zionsville, PA *****
*******@*******.***
• 13 years of success in the pharmaceutical industry, 18 years total in the Healthcare field. I have worked alongside with Neurology healthcare on launching a new product for insomnia as well as talking with nurse educators and creating patient education materials to make sure their patients are given the most information regarding their neurologic state.
• Therapeutic experience: Asthma (10 yrs), Diabetes (10 yrs), Hypertension (9yrs), Cholesterol (9 yrs), Primary Care (10 yrs), Nephrology (3 yrs), Neurology (3 yrs), Insomnia (4 yrs), OB GYN (3 yrs), Oncology (3 yrs), Urology (3 yrs), Behavioral Management (3 yrs), Cardiology (3 yrs)
• Responsibilities include: Leading trainings for new hires on several different product lines, Interviewing, Hiring, and Mentorship.
• Proven ability to mentor new hires to enhance skill development. District Meeting presentations and leading various program initiatives. Point Program Trainer for web based-programs, and product overview.
• Leadership: Mentored and supported the development of 15 Inside Sales Representatives on various Contact Center programs. Completed several online-Leadership Development courses, Coaching, Interviewing for Publicis Touchpoint, Krames Staywell and hiring new employees.
Authorized to work in the US for any employer
Work Experience
Inside Sales Representative
Amplity Health/Scynexis
January 2022-Present
• Call into Women’s Health: OB/Gyn, Family Medicine, Internal Medicine offices to promote a brand-new drug for Volvovaginal Candidias (VVC), focusing on a different mechanism of action compared to the competitors. A new oral medication in over 20 years.
•Conduct virtual breakfast or lunch to offices to have a deeper detail conversation on the effectiveness of the drug.
•Provide resources and materials for the healthcare provider and patients.
•Conducted Speaker Programs (virtually)
•Participated in helping 19 new training classes for new hires on Salesforce and conducting virtual lunches
•In Quarter 2 I was able to end the quarter at 190% of my goal, plus took on two other vacant territories (1 ISR territory, and 1 field vacant territory) I have continued in Quarter 3 to call on another ISR vacant territory along with my own territory.
Sales Manager
Brookdale Senior Living – Dublin, PA
August 2021-January 2022
• Visit Hospitals, Nursing Homes, Rehabilitation Centers, and other health care fields promoting Memory Care community.
• Create and distribute collateral pieces to healthcare providers, families, and resource support groups.
• Conduct tours of our community
• Admit new admissions
Marketing Director
Independence Court Quakertown - Quakertown, PA
May 2020 to August 2021
Market assisted living to the community, hospitals, primary care, skilled and rehab facilities.
• Conduct marketing events each month to bring in referrals.
• Create and distribute collateral pieces
• Create Mail chimps to send to referral sources and potential residents
• Conduct tours of our community
• Admit new admissions
Sales and Marketing Representative
VITAS Healthcare - Blue Bell, PA
June 2018 to May 2020
Geo Representative promoting and education hospice to physicians, hospitals, and nursing homes. -Provide CE Trainings for various topics
-Provide lunch and learns
-Conduct Plan of Care meeting to communicate between facilities and our interdisciplinary team.
Specialty Sales Representative
Touchpoint Solutions-Novartis - Yardley, PA
May 2017 to June 2018
Outside Sales Cardiology Specialist in NE Philadelphia focusing on Cardiology.
-Called on Cardiologists and Primary Care
-Conducted lunches and meetings to focus on Chronic Heart Failure patients
-Participated in Conventions to promote our product
Inside Sales Pharmacy Specialist, Merck Pharmaceuticals
Publicis Touchpoint Solutions
March 2014 to June 2018
• Manage inside sales territories, selling in the Diabetes and Insomnia disease areas. Manage Web Based Programs focused on Health and Wellness as well as different Therapeutic Areas.
• Appointed to Journey for Control Point Person to enhance enrolling CDE's, HCP's and Pharmacists, for various online training programs.
• Selected as the developmental Mentor for new hires within the Contact Center. Mentored over 15 new hires now performing well in their current inside sales positions.
• Selected to take DDI training for telephone and face to face Contact Center new hire interviews.
• Recognition for exceeding Inside Sales TRx goal compared to field sales performance.
• Collaborate with Medical Account Executives promoting non-branded web-based programs to Healthcare Systems, Physician Offices and other non-traditional customers.
• Selected to the Contact Center Advisory Board and Rep Council to support and enhance the workforce environment and rep selling skills.
•Launched a new Insomnia product and called on Neurology and Psychology departments. Focus on education Nurse educators as well for the new product
Inside Sales Executive Artcraft Health Education
May 2013 to September 2013
• Developed and initiated a new department of patient education for the hospital setting
• Responsible for cold calling customers and setting up appointments to deliver custom education materials, and sales presentations
• Developed an extensive company target list for new business opportunities
• Developed new department goals and mission to customize designed patient education specific to their therapeutic area
• The success of the program lead to the department being placed under the Director of Sales Senior
Sales Executive Krames Staywell
June 2010 to May 2013
• Responsible for selling $2,000,000 of custom and non-custom patient education to Health Care Systems, Hospitals, Cancer Centers, Behavioral Health and Dental Facilities.
• I was the first in Krames history, to sell a custom booklet within the first 5 months of my employment. Custom sale worth over $150,000.
• Developed hiring process and interviewed new prospects for the sales positions. Trained and mentored new hires once they came on board.
• Received an award for excellence two years in a row for reaching my sales goals in 2011 and 2012.
National Business Group Representative
Telerx
January 2007 to May 2010
• Promotion for Respiratory, Hypertension, High Cholesterol, Neurology, and Diabetes
• Accomplishment/Awards: Reaching the greatest number of prescribers in March and generating the greatest number of calls, Most Prescribers Detailed in April, Conducting more than 60 details with Prescribers in June, Most TTV's (over the computer presentations) in June, Top 5% for the highest reach and frequency to high/moderate Prescribers in November. Ranked #1 in Adaptive Management Strategies for 2nd half of the year (tied for 3rd overall, all year).
• Responsible not only to promote 9 products in 5 different therapeutic areas, but also promoted 2 non branded web-based programs
Sales Representative
Cavalier Telephones
May 2004 to December 2006
• Outside Sales Representative promoting telephone services, Internet and high business Internet services to moderate to high business.
• Received the Fast Start Shining Star Award for achieving more than expected quota.
• Developed relationships with owners and business partners to help give them the best performance and services their business could have in telephony and internet service.
• Cold calling
Education
Bachelor of Science in Therapeutic Recreation
Pennsylvania State University, State College
August 1998 to December 2003
Skills
• Microsoft Office (10+ years)
• Notary Public (3 years, no longer licensed)
• Interviewing (6 years)
• Management (3 years)
• Sales
• Powerpoint
• Customer Service
• CRM (Salesforce and Veeva)
• Marketing
• Outlook
• Training
Contact this candidate