Data Entry Customer Service
Resume:
A dynamic, results driven professional with a long-standing record and proven history of success in implementing strategies and evaluating processes that result in improved standards of service. Has demonstrated success in providing visionary leadership in a highly competitive and fast paced environment. Can equally work alone or as part of a team. A reliable professional who has the ability to meet deadlines and ensures to perform to the highest standard possible. With superb communication skills and can easily engage in conversation with anyone, building rapport and asking questions in order to get a better understanding of their needs. Can communicate effectively with people from different backgrounds. Recognized for consistently tackling challenges, issues with great skill and accuracy. 4423 Unit 13,
Motsetswejane Cres, Mmabatho, 2790
********@*****.***
Itiseng Lydia Nwosu
3
Personal Profile
Nationality
South African
Gender
Female
Date of Birth
31 May 1980
Driving Licence
Code 08
Criminal Record
None
Languages
English, Setswana, Sepedi & Sesotho
Academic Qualifications
Key skills & Competencies
Diverse professional experience, including the planning, development and deployment of best practices.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Talented in dealing with multiple assignments at once and an ability to meet deadlines and complete accurate work at all times.
Excellent written and verbal communications skills, including dealing with reports and giving formal presentations.
Flexible individual who understands that duties sometimes change unexpectedly. Areas of Expertise
Itiseng Lydia Nwosu
Workshop Management
Vehicle Tracking / Fleet Control
Administrative Support
Operations / Inventory Management
Transport / Logistics Management
Customer Service & Client Issues
Diploma in Computer Clerk
Academy of Learning Business College
2016 Diploma in Road Transport Management
University of Johannesburg
2003
1997 Grade 12, Senior Certificate
Boitseanape High School
Other Certificates
Certificate in Road Transport Management – University of Johannesburg
Certificate in Information Technology Technical Support – Torque IT
Certificate in Communication – Johannesburg Technical College Work Experience
Telephone Skills
Customer Service
Complaint Handling
Administrative Support
Reports & Spreadsheets
Project Management Skills
Data Entry & Typing Skills
Filing & Records Management
Supervisory & Management Skills
Stakeholder Relations Management
Training / Courses
v
Workshop / Stores Admin Supervisor
Crossroads Distribution
February 2015 – June 2018
Major Duties
Ordering consumables, lubricants and parts on Intellifleet system and receipting goods.
Determining and managing stock levels as well as maintaining the stores database.
Issuing parts to mechanics according to the job card.
Weekly and quarterly stock taking of tyres, lubricants, consumables and parts.
Controlling RFC (return for Credit).
Monitoring equipment / items that are removed from Stores through use of gate passes.
Authorizing invoices and purchase requisitions on Intellifleet System.
Checking of quantities, documentation and processing the invoices.
Opening and closing job cards as well as keeping track of the tyre fitment.
Ordering stock according to job card requirements.
Creating order numbers for breakdowns and following up on invoices.
Managing the stores and staff as well as authorizing the leave and submit to HR.
Liaising with depots to make vehicles available for service and repairs on time.
Managing, updating and schedule wheel alignment.
Quarterly auditing, Health and safety rep and initiating and chairing the disciplinary enquiries.
Tracking Systems
v
Computer Systems
Syspro
SAP
Sage Version 6 & 7
Datatim
Automate
Servis 2 (Ford System)
Microsoft Office
Workshop Supervisor
Europcar
June 2018 – September 2020
Major Duties
Daily management of workshop as well as handling and dealing with workshop queries.
Coordinating workshop activities and operations to secure efficiency and compliance to company policies.
Creating job cards, booking parts and invoicing the job cards using Automate system.
Capturing service on Liquid capital portal.
Capturing service claims on the servis2(Ford System).
Loading services done on Impress
Creating service and maintenance orders on Sage version 6 and 7.
Creating order numbers for stock parts and lubricants on Sage.
Ordering parts and oil on Sage as well as receipting order numbers on Sage
Creating order numbers for stock parts and lubricants on Automate System.
Booking service with external suppliers.
Liaising with the depot to come and collect the vehicles.
Closing the non rev in and out and handling all other documentation.
Compiling and submitting monthly reports to the management.
Creating and maintaining an effective filing system.
Undertaking daily administrative tasks to ensure the functionality and coordination of company activities.
Conducting weekly stock takes and inventory control / management.
Ensuring that a safe and healthy work environment exists by adhering to health, safety and environment policies, ensuring full compliance with relevant legislation.
Ensuring that all staff undertake their duties in compliance with company policies and procedures and workshop, tooling and assets are well maintained and neat at all times. Other Skills
v
Call Centre Training –
Department of Labour
Initiating Disciplinary Enquiries –
Bruniquel and Associates
Chairing Disciplinary Enquiries –
Bruniquel and Associates
SHE Representative –
Bayteck Training Academy
First Aid –
Bayteck Training Academy
Pro Fleet
Power Track pro
Power Track Lite / Vigil
Orchid Track
C Track
FM Web
Intellifleet
Drive Cam Fleet Tracking
Other Knowledge
Team player
Problem solving
Decision making
Communication skills
Time Management skills
Vehicle Tracking Supervisor
Crossroads Distribution (Call Centre Environment)
September 2008 – February 2015
Major Duties
Notifying both client and fleet supervisory personnel of any delays and breakdowns.
Preparing a weekly roster for drivers and monthly call center roster.
Coordinating vehicle tracking unit installation and arranging the repairs of the unit.
Coordinating the update, maintenance and verification of tracking units.
Daily tracking unit health check and arranging tracking and drive cam installation.
Tracking and arranging recovery of hi-jacked and/ or stolen vehicles.
Preparing a payroll worksheet, filing, approving leave and taking meeting minutes.
Weekly and monthly vehicle tracking reports.
Arranging with external to suppliers to attend breakdowns.
Administrative and reporting functions - compiling reports from all regions.
Debriefing and dispatching drivers.
Closing the trip sheet, capturing mileage and scanning the vehicle departing and arrival time.
Chantal Coetsee
National Claims and Maintenance
Procurement Manager
Europcar
Tel: - 011-***-**** / 082-***-****
*******.*******@********.**.**
Mrs. Sibongiseni Nene
Contract Manager
Crossroads Distribution
Tel: - 011-***-**** / 082-***-****
Mrs. Natasha Goddard
Contact Centre Manager
Crossroads Distribution
Tel: - 011-***-**** / 083-***-****
National Road Traffic Act
Public Service Act
Public Service Regulations
Constitution of the Republic of S.A
Batho Pele Principles
Basic Conditions of Employment Act
Administrator
Bubble Bee Internet Café
July 2001 – December 2001
Major Duties
Managing the café, welcoming and receiving clients and customers.
Assisting customers with the in-house internet café computers, including the setup and usage of skype and all Microsoft office programs.
Assisting customers with printing, laminating, photocopying, binding, scanning, e-mailing and faxing.
Handling the cash register, banking, filing and ordering stationery.
Printing, faxing and typing documents and editing existing documents on Word, Excel, PowerPoint.
Record keeping, data capturing and stock taking of stationery and items for sale. Mr. Giel Lerm
Workshop Manager
Crossroads Distribution
Tel: - 011-***-**** / 082-***-****
Vehicle Tracking Agent
Crossroads Distribution (Call Centre Environment)
February 2007 – September 2008
Major Duties
Loading daily plan on the system and Issuing log in numbers and answering calls.
Continuous communication with drivers to confirm position of vehicles.
Tracking and arranging recovery of hi-jacked and/ or stolen vehicles.
Recording of accidents/incidents detected whilst vehicle en-route.
Monitor and managing vehicle alarms and manual tracking of vehicles en-route.
Detailed tracking of all vehicles - effective route monitoring. Call Centre Administrator
Matrix Vehicle Tracking
April 2005 – January 2007
Major Duties
Testing matrix units, configuring units and answering calls.
Dealing with fitment Centre queries and training new staff.
Changing client’s details, loading contracts and data capturing.
Scheduling for clients / technicians and liaising with fitment Centre for repairs.
Compiling quarterly reports, filing and ordering stock / stationery from Stores. References
Personal Skills
Mrs. Megan Suessman
Manager
Matrix Vehicle Tracking
Tel: - 011-***-**** / 072-***-****
Contact this candidate