Customer Service Assistant Manager

Anthony Juarez

**** * ****** *****, *** Antonio, TX 78201

210-***-**** or ********@*****.***

Career Objective:

Utilize my work experience, education and excellent customer service to obtain a position where I can add value to the team and help the company achieve its goals. I will utilize my interpersonal skills to assist management and team provide excellent customer service while upholding the company standards and values in excellence.

Experience:

PIZZA HUT January 1987- November 2017

Driver

Provided excellent customer service

Planned logistical routes to ensure successful delivery

Conducted inventory control ensured received items matched the shipping invoice

Conducted quality control ensured received items where accurate and in acceptable condition

Financially accountable ensured my delivery receipts matched my cash intake

Provided sanitation requirements as needed

Adhered to the local, state, and governmental OSHA and FDA regulations and guidelines

Cashier

Conducted financial transactions with customer

Reconciled the cash, credit card receipts and checks to the register totals

Made daily bank deposits

Assistant Manager

Resolved customer issue

Opened the store-ensured the restaurant was operational to receive customer

Closed the store-ensured the restaurant was sanitized and ready for tomorrow’s business

Ensured the team was functioning correctly

Ensured the team had all the necessary equipment, items, and resources to be successful

CASA LINDA HOME CARE April 2009- March 2015

Provider

Encouraged and assisted client to maintain a safe and clean-living environment

Coordinated client’s activities

Planned logistics for client

Provided daily problem solving through clear communication ensuring client understanding

FRESCALA FOODS February 1991- June 1999

Maintenance Supervisor

Ensured the production assembly line was working properly

Conducted routine machine maintenance to ensure the customer order capacity

Sanitized machines before and after each production run ensuring product quality and customer Satisfaction

Conducted routine and ad hoc sanitary inspections

Ensured the production facility was sanitized to meet OSHA and FDA inspections

Education:

San Antonio College September 1984- June 1986

Studied Architecture and Interior design

Completed basics and some study courses- Not degreed

Skills:

Customer service oriented

Mathematical and mechanical inclined

Basic computer skills

Experienced at OSHA and USDA regulations compliance

Food Safety Certified

Homecare Certified

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