Front Desk Personal Assistant

ELINA HUSEYNOVA

Sugar Land, TX ***** +1-832-***-**** *************@*****.*** linkedin.com/in/ehuseynova

SUMMARY

Successful professional with 9+ years of insurance, hospitality and events experience. Define company directions, achieve targets, develop new and repeat business. Recognized for ability to quickly learn, adapt to new environments, work both independently and in a team

CORE COMPETENCIES

Life & Accidental Insurance Hospitality & Tourism Event Planning & Management Meetings & Events Catering & Special Events Conference & Convention Services MICE Sales

PROFESSIONAL EXPERIENCE

“New York Life” Insurance Company

Insurance Agent July 2022 – Present

Educate customers on each type of insurance coverage and make recommendations based on their needs. Evaluate current insurance policies and recommend additional coverage when needed.

“American Income Life” Insurance Company

Supervising Agent January 2022 – June 2022

Monitor agents to comply with company’s performance standards and policies. Observe performance of agents and provide feedback when needed. Identify needs of customers promptly and efficiently.

Defined appropriate metrics and measurements to drive results

Trained new insurance sales representatives as they were hired by the company

Was in top 20 of Net First Six Agent Sales

“American Income Life” Insurance Company

Insurance Agent February 2021 – December 2021

Explain coverage options to potential policyholders, answering questions or concerns. Monitor clients' insurance coverages to ensure changing needs were met.

Increased sales through consultative sales approach and focused relationship building with new and existing policy holders

Exceeded company sales goals for new policies

“Holy Travel” Travel Agency

Operations Executive Officer December 2018 – April 2020

Plan and sell group tours and pilgrimages, insurance and other travel services, cooperate with clients to determine their needs, provide relevant information and maintain statistic and financial records.

Increased customer base and promoted new destinations

Optimized clients database and accounting process

“La Parfumeria” Store

Sales Assistant December 2017 – November 2018

Structure day-to-day store operations including store design, display placement, customer service, money and credit handling, shoplifting prevention, inventory optimization and giving training to the new employees

Exceeded targeted sales goals by 20% per month.

Created strategies to develop and expand sales

Boulevard Hotel Baku by Autograph Collection

Meetings & Events Sales Manager April 2015 – August 2017

Organize operations of the Meetings and Events Sales Department by developing a budget, marketing plans, and goals and manage within those approved plans. Maintain and exceed budgeted sales and profits in all event areas. Organized special events such as weddings, exhibitions, banquets, etc.

While working from the pre-opening period created a strong customer base and successfully developed a strategy that driven business growth and helped to get the highest event sales revenue among competitors

Reached the record monthly revenue of 1.000.000 C.U.

Worked with such companies and organizations as BP, Baker Hughes, Halliburton, National Olympic Committee, UEFA, FIFA, Abbot, GSK, Merck, Big Four, etc.

Kempinski Hotel Badamdar Baku

Conference & Catering Sales Executive December 2014 – March 2015

Negotiate with clients and achieve maximum revenue/profit potential, while satisfying clients’ needs. Plan, design and produce event and convention services.

Attracted new businesses and as a result, increased monthly revenue by 20% on average

Embassy of Republic of Colombia in the Republic of Azerbaijan

Administrative Officer October 2014 – December 2014

Provide full support to the Ambassador in the organization of official meetings, trips, interviews, events, receptions, catering, etc. Screen and handle telephone communications, translate internal documentation, compose notes and letters to the Ministries and Embassies, optimize databases, prepare and check to account documentation.

Optimized Standard Operating Procedures of the Embassy which led to a 10% cost saving

Park Inn by Radisson Azerbaijan Hotel

Conference & Catering Services Manager October 2011 – October 2014

Arrange operations of the Meetings and Events Sales Department by selling hotel conference rooms and banqueting facilities, conducing groups sell and looking for new ways to create new revenue streams.

Hit over 80% of revenue forecasting goals

Received “Employee of the Month” certificate

Exceeded sales revenue 30% per month on average in a highly competitive environment

“LC Company” Trading Company

Personal Assistant to the President of the Company August 2008 – September 2011

Provide support to the President and to staff in the organization of meetings, trips, screening and handling telephone communications, set up and maintain files and records for the office.

Increased workforce productivity by implementing new Standard Operation Procedures

Master Design Company

Office Manager May 2007 – June 2008

Coordinate office routine, organize files, create correspondence, prepare reports and documents, manage calendars to schedule appointments, sort mail, and offer general staff support.

Created and developed procedures of the day-to-day operation

Kichik Qala Hotel Baku

Front Desk Agent July 2006 – May 2007

Responsible for day-to-day operations of the Front Desk including processing guests' check-ins and outs, preparing and completing room and restaurant bills, answering telephonic and in-person queries related to hotel services and resolving any issues, liaising between departments and handling payments through cash, checks and credit cards.

Attained 99% customer satisfaction level based on the feedback forms

Assisted in recruiting and training four new receptionists for newly opened branch hotel

EDUCATION, TRAINING & CERTIFICATIONS

The Academy of Public Administration under the President of the Republic of Azerbaijan

Bachelor of Science, Political Science September 2002 – June 2006

DELE Nivel Intermedio (Diploma Español como Lengua Extranjera)

“Yes I Can” Guest Service Programme Diploma

“Signature Worldwide” Training Programme Certificate

“Advanced Selling Skills Winning Business” Certificate

Insurance Sales License (TX, PA, FL, GA)

LANGUAGES & COMPUTER SKILLS

English (fluent), Russian (mother tongue), Spanish (intermediate), Azeri (fluent)

Microsoft Office, Opera Express

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