Executive Assistant Administrative Officer

Christine Britto

Mob: 989-***-****, Email : *********.******@*****.***

Executive Assistant and Senior Office Manager

Versatile Professional with 18+ years experience adept at managing multiple projects, providing excellent support in handling and streamlining office operations and helping overall departmental growth

Work Experience

Since May 2008:-

Sutherland Global Services Pvt. Ltd., erstwhile Adventity Global Services Pvt.Ltd.

Manager and Executive Assistant-Research Operations and Administration

Sutherland Global is a technology and analytics enabled Business Process Outsourcing enterprise delivering end-to-end integrated BPO solutions. It acquired Adventity’s Research team in 2011. Our research framework is supported by our strong Primary Research capabilities that are used to validate secondary research findings for all engagements that stand to benefit from gathering market intelligence to identify alpha.

Clients include 14 of the top 20 Wall Street banks globally, Global Fortune 1000 firms, hedge funds across strategies, private equity and venture capital firms, independent equity research houses and global and boutique management consultants.

Role:

Provide support in managing the office of Global Head- Research Delivery and supporting a team of 200 members (Research Department) since May 2008

Also help the Management Team which includes the VP, AVP and Senior Directors. Current Position's primary responsibility is ensuring organizational effectiveness by providing assistance for the department’s operational and administrative functions.

Responsibilities:

SPOC between the HOD and the relevant stakeholders

Manage and increase the effectiveness and efficiency of Support Services (HR,IT, Legal and Finance) through improvements to each function as well as coordination and communication between support and our business functions.

Play a significant role in long-term planning, including an initiative geared toward operational excellence.

Keen knowledge on the company policies and updating the team on the same

Database management and keeping track of vendor agreements, payments and renewals

Oversee overall financial management, planning, systems and cost controls.

Management of departmental budget in coordination with the Research Head.

Develop and manage annual budget, preparing weekly revenue trackers and checking variance.

Assisting Executive Director and Board in creating annual organizational budget and monitoring revenue flow.

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Handle the induction process for new recruits at senior positions and helping them get acquainted to the working culture in the department.

Maintaining administrative files and contract management

Maintaining a tracker sheet to understand the existing contracts and interact with the business development team in US and UK to have renewals and yearly price revisions

Complete management and facilitation in case of Client visits within the centre and other branches

Helping the management team with travel by helping them with visa, ticketing and forex arrangement,

Coordinating with various vendors to ensure client delight

Managing reimbursement requests pertaining to travel

Being a key contact to liaise with various departments for the betterment and achieving of primary goals for the team

Conducting online surveys within the team to capture grievances and expectations and reporting the same to the management team

Helping and encouraging team participation in employee engagement activities to inculcate leadership and team spirit.

Plan long and short-term maintenance needs.

Plan workspaces.

Oversee renovation projects.

Monitor facility for security.

Handle the acquisition, distribution, and storage of equipment and supplies.

Direct facilities staff, including custodial and internal team.

Supervising and monitoring the work staff

Discussing problems/grievances with staff and putting the same to the management for effective resolution

Arranging training for staff

Reviewing and implementing the company's health and safety policy, presiding over the Emergency response team for the department

Calendar management and scheduling for the team

Being a Specified Point of Contact for the Department

Highlights:- Selected as the Best Employee for the year 2012-2013

February 2006- January 2008:-

Times Retail- a division under the Times of India group (Bennett, Coleman & Co Ltd)

Confidential Assistant and Senior Officer- reporting to Chief Executive officer and Branch Head

Role:

· Handling documentation and administrative functions

· Managing correspondence between the corporate office and 107 stores of Planet M all over India.

· Handling the travel desk - travel arrangements and bookings for all the employees of

Planet M.

· Maintaining of MIS file capturing sales data for all the stores PAN India and publishing the same to the

Various stakeholders and members of management

· Handling the Incentive distribution to the Customer service associates at the various

Planet M stores.

· Assisting in scheduling of meetings

· All the other admin related functions

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Promoted as Senior officer – Admin with the Branch Head’s office at Times of India. Also support the activities of Times Foundation, a social arm of Times of India

· Assisting the Branch head and supporting execution of special projects like space allocation among the

departments and facilitating the Directors/Shareholders stay at Mumbai branch

· Assisting the social initiatives of Times Foundation while coordinating various events including International

women’s week in the TOI office

· Have successfully organized a Times Foundation Conference.

Aug 2002 till May 2004:-

Globe Services Pvt. Ltd.

Administrative officer - Reporting to the Director

Globe undertakes personal and corporate investigation cases as well as is into provision of housing and commercial security services

Role:

• Basic office administration and customer service.

• Handling correspondence and documentation, which meant preparation of investigation

reports based on the detectives evidences. Preparation of proposals for security requirement

• Handling advertising and publicity.

• Coordinating the work of various branches by interacting with the branch

Managers and handing over the overall business report to the Director.

• Follow up with the clients with regard to payments and grievance addressal

Was honored with the Best Office Employee award for the year 2003 with regard to sincerity and efficiency in getting various tasks assigned completed.

(June 2000 - Feb 2002)

Magnum Motors, a division of Shapoorji Palonji and Company (dealers in Auto accessories)

Executive- office management reporting to the General Manager.

Job Profile

• Handling office administration.

• Handling correspondence and documentation.

• Monitoring the projects handled by sales executives dealing in car accessories and

reporting the same to the General Manager.

• Follow up with customers regarding payments as well as for customer care.

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Educational Qualifications

Completed PGDM(Management) in December 2012 with distinction (76%). Welingkar Institute of Management Studies.

Completed Masters in Commerce from University of Mumbai in the month of April 2003

Completed Bcom with computers as an optional subject from Mulund College of Commerce with 65.71% in April 2000.

Passed the Higher Secondary Certificate Exam from Mulund College of Commerce with 74.33% in March 1997.

Passed the Secondary School Certificate Exam from Holy Cross Convent School, Kalyan with 86.42% in March 1995.

Personal details

Date of birth: 12th November

Languages known: English, Hindi, Marathi and Konkani

Hobbies: Reading, Listening to Music and Singing.

Have been an all rounder in school and college and have participated in many inter school and inter college activities and festivals and won accolades.

Christine Britto

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