Account Administrator Customer Support

NORMA ADAMS ************@*****.*** 678-***-****

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PROFESSIONAL SUMMARY

Dynamic, accomplished, and results-oriented systems administrator with demonstrated success and expert proficiency in overseeing initiatives that streamline operations, introduce system efficiencies, increase reliability, and optimize productivity. Highly regarded for the ability to drive processes, motivate cross- functional teams, and work well under pressure to manage and meet multiple deadlines on time and within budget. TECHNICAL PROFICIENCES

NetSuite, MAC OSX, Windows 10, Microsoft Office 2016, Office 365, Project 2016, Google Suite for Business, Unix, Firmware ACD, Oracle, Salesforce, Sage Finance, SQL Database Reporting, IVR Scripting, SAP

EDUCATION & TRAINING

Georgia Institute of Technology - Scrum Organization (Scrum.org), (Professional Scrum Master) Pursuing CAPM (Certified Associate in Project Management) from Project Management Institute of Greater Atlanta, Pursuing NetSuite Administrator and Salesforce Administrator Certifications from NetSuite Oracle Academy and Trailhead Salesforce Academy. PROFESSIONAL EXPERIENCE

OPUS IVS, (Remote) Jan 2022 - Present NetSuite

Administrator – ERP System Replacement Project

ï Administration support requests for new/updates/terminations of users/roles, partners, and associated accounts/roles

ï Plan, review, revise, develop, test and deploy feature configurations and customizations of NetSuite to meet evolving business and operational needs. ï Administration support requests for new/updates/terminations of users/roles, partners, and associated accounts/roles

ï Monitor end-user usage, daily system scripts and track performance. Develop, document, and implement policies, procedures, and guidelines to ensure data integrity, change protocols, customization, usage etc. Quorum Software, (Remote) NetSuite Administrator June 2021 – Dec 2021 ï Familiarity with various NetSuite modules such as WMS, SCMS BOM and ERP NetSuite module ï Evaluate system issues, identify alternatives, and implement timely solutions. ï Participate in implementation and integration projects working with multiple teams to refine user roles, permissions, and controls

ï Experience working in or with financial and Sales teams Familiarity with financial functions and terminology, Exposure to systems such as Open Air and CyberSource ï Demonstrated functional and fundamentals knowledge of NetSuite with hands on professional experience

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FERMOB USA, Cummings, GA Nov 2020 – June 2021

NetSuite Administrator – Inventory Operations Dept ï Responsible for assisting the Dir. Of Operations with planning, developing, directing, and coordinating Operations specific implementation of standard processes within NetSuite, ï Act as liaison to other departments on cross-functional issues arising from the process implementations

ï Train users on standard NetSuite business applications and executed NetSuite customizations

ï Assist with current business processes, and future implementation of new workflows and integrated third party processes within NetSuite Alphacomm, Lawrenceville, GA September 2019 – Oct 2020 NetSuite Administrator – IT Department

ï Conduct basic administrator level tasks on Software as a Service (SaaS) systems such as NetSuite and others.

ï Provide exceptional customer support to end-users by providing timely responses and quick resolutions to opened help desk tickets.

ï Support the operation of the NetSuite ERP, by focusing on configuration, testing, conversion, training, and support with the IT Manager/NetSuite Developer. ï Help to clarify business requirements and translating requirements into NetSuite capabilities. Learn to use workflows, integrations, reports, dashboards, custom objects, and permissions. ï Utilize Advanced Microsoft Excel knowledge by loading, manipulating and extract files from other platforms and reports.

ï Collaborate with organization-wide users to identify optimization and enhancement opportunities. ï Provide regular training and ongoing system and technical support to NetSuite users. Encompass Digital Media, Norcross, GA April 2019 – Sept 2019 NetSuite Administrator – ERP System Replacement Project ï Created, managed, documented, and configured/optimized system workflows, interfaces, scripts, specific fields/forms, records, searches, reports, dashboards, permissions, and integrations with third party applications/databases.

ï Involved in setting up NetSuite features including chart of accounts, subsidiaries and tax nexuses. ï Assisted finance team in customizing financial reports for C-level Executives. ï Supported integration of 3rd party software (Salesforce, Concur and Expedia) to ensure effective and efficient operations.

ï Worked closely with key stakeholders to define and document business requirements and lead projects from beginning to end.

Gro-Green Solutions, Peachtree Corners, GA Oct 2018 - Apr 2019 Accounts Receivable Inventory Analyst

ï Managed 100 major accounts with holdings of 1 million USD plus+ such as: SiteOne, HD Supply, The Erosion Company, Central Turf & Irrigation Supply and American Excelsior. ï Processed journal entries monthly, matching all checks to invoices for accounts receivable using the Sage MAS90 software, including correcting or updating existing entries. ï Processed credit applications for new accounts utilizing Sage software, determining eligibility based upon the new or existing PAYDEX scores and credit utilization within NORMA ADAMS ************@*****.*** 678-***-**** Pg. 3

Scan Source, Atlanta, GA Mar 2019 - Jun 2018

Account Receivable / Sales Catalyst – Communications & Catalyst Business Units ï Maintained B2B accounts by way of building relationships and establishing rapport with clients. ï Exported financial payments from the end-user POS software system (Authorize.net) into Scan Source (SAP software) then routinely imported account receivable ledgers and generating reports. ï Managed a huge local tech company account with the resources of a billion dollar + global organizations such as: Delta Airlines, Plantronics, SYNNEX, IBM, Infor, and Cocentrix. ï Implemented generally accepted accounting principles related to billing, credits and refunds. ï Responsible for facilitating, quoting, processing, and ordering service (Implementation or Maintenance) requests for business partners and sales team. ï Processed quotes for telephony products regarding warranty and service level agreements. ï Optimized Salesforce CRM for driving vendor service renewals and managing various telephony services.

ï Maintained database of quote activity utilizing end user CRM (SAP Salesforce, Barco). Cintas Fire Protection, Duluth, GA Oct 2017 - Feb

2018 Pre-Engineer Account Administrator

ï Monitored technician’s activities on (SLA) service level agreement contracts to ensure the contracted stipulations were being adhered to and contract procedures were being followed. ï Created, and verified service work orders indicating work locations, pay item quantities of work to be performed, and date work is to begin/end, if required by contract. ï Processed invoices and generated account payables through MMS (Maintenance Management System) then imported data into SAP to generate report that matched sales order and account information.

ï Processed billing invoices for 200+ national fire prevention and 150 CGL Government accounts. ï Managed major account for MARTA Transportation including Longhorn, TGIF, and Olive Garden.

ï Processed month end billing entering payments of (checks and credit cards) over $100,000. Viz-Tech, Duluth, GA Feb 2010 - Jun 2017

Strategic Account Administrator

ï Managed accounts for several logistic distribution companies, being a direct primary contact. ï Supported and reviewed monthly FIFO (first in first out inventory report), using financial metric systems for distribution on open purchase orders for all hardware and software products. ï Tactically and strategically applied scrum agile methods to position, both company and end user related to drive the optimization of supply and demand goals. ï Implemented and made recommendations to reduce the risk of supply chain related concerns. ï Updated created and enabled profiles for end-users requesting security and access functions within Salesforce CRM.

ï Maintained customer contact and set appropriate expectations with the client, throughout the cases of SDLC (system development life cycle) processes of products and services. ï Business liaison addressing end-user, requests and assisting with other functions as needed.

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