Customer Service Sales Associate
Resume:
Brooke Fuqua
Colorado Springs, CO *****
***********@******.***
Goal-focused and well-versed in settings that empower me to add value to the organization and perform beyond expectations. Driven to go above and beyond to satisfy internal and external customers, improve operations and support team members. Eff icient with strong interpersonal skills that assist with developing positive workplace relationships, resulting in organizational effectiveness. Authorized to work in the US for any employer
Work Experience
Registered Behavior Technician (RBT)
Trumpet Behavioral Health - Colorado Springs, CO
October 2021 to Present
• Completed client assessments and collected data to inform treatment planning.
• Met clients' goals for acquiring new behavioral skills and reducing negative behaviors according to established protocols.
• Achieved objectives with combination of trauma-informed care and appropriate interventions.
• Maintained clean, safe, and organized therapy environment.
• Delivered direct care to clients one-on-one and in group settings using ABA principles.
• Protected client confidentiality with stringent adherence to HIPAA requirements.
• Promoted client wellness and independence with close support and proactive skill building.
• Managed crisis situations effectively with effective use of therapeutic communication skills centered on calm approaches and avoidance of power struggles.
• Anticipated and prevented problematic behaviors through regular observations and used skills to de- escalate growing conflicts.
• Entered, transcribed, recorded, stored, and maintained patient information in written or electronic forms.
• Coordinated direct assessments, vitals monitoring, and recordkeeping as part of care management.
• Intervened in crisis situations, employing communication, de-escalation, and patient care strategies to resolve concerns.
• Supported patients emotionally with positive communication and interactions.
• Counseled patients on emotional, personal care and behavioral issues. Restaurant Server
Eleven
April 2021 to June 2021
Anticipated customer needs, providing beverage ref ills and asking questions about allergies and preferences.
Delivered up-to-date service to each guest by memorizing changing menu options and daily specials. Input bills, separated checks, and processed payments with PoS system. Resolved customer complaints and conflicts effectively, generating repeat business. Utilized food and beverage menu knowledge to make recommendations. Took accurate food and drink orders and entered information into POS system. Greeted guests promptly and pleasantly, explaining wait times and seating arrangements. Assisted team by smoothly handling opening, closing, and shift change procedures. Merchandise Service Team Member
Lowes
April 2020 to April 2021
Grabbed customer attention with merchandising and accurate signage. Kept customer and storage areas presentable with f frequent cleaning. Minimized product errors, carefully examining incoming shipments and properly tagging items. Boosted sales with well-stocked, well-organized and attractive displays. Promoted positive customer service by helping individuals locate desired items. Updated products with new pricing for clearance racks and special sales. Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance. Collaborated with team members to meet daily demands and handle challenging projects. Kept all areas clean, organized and in line with company professional standards. Operated vehicles and equipment safely and maintained clean driving record. Worked effectively with diverse team to accomplish daily objectives and meet long-term goals. Developed solid relationships with staff, customers, and vendors. Cashier
South East Cinemas
January 2021 to January 2021
2013 - 2014
Checked purchased merchandise for problems and signs of tampering before processing any return exchange.
Accepted cash, check, credit and debit payments in an accurate and eff icient manner. Displayed and restocked merchandise in an appealing manner. Worked overtime shifts during busy periods or times of unexpected high volume. Informed managers of issues with loss prevention and security. Worked with customer service to resolve issues.
Department Manager
Conn's Home Plus
January 2019 to December 2020
Managed all day-to-day operations of store employees. Routinely prepared inventory reports on all incoming and outgoing products with RFID system. Provided exceptional customer service by effectively handling all customer concerns and maintaining availability for customer and employee support 24/7. Maintained safety standards by developing and publishing evacuation routes for f ront of store and warehouse.
Effectively trained and developed store staff in sales strategies and product knowledge. Operate commercial style vehicles as necessary.
Hired and trained store associates; Exceeded all quarterly budgets well before deadlines. Assisted with the operations of a successful 7-day-per-week retail and commercial business location
; Responsible for production goals, annual performance appraisals and scheduling. Supported the credit and f inance team with daily customer interactions to collect receivables. Preformed f financial projections and project valuations for software implementation within the company to increase team eff efficiency and customer retention. Manage hundreds of customer prof iles using AS-400 computer systems. Attend leadership workshops and trainings to help further better the company and employees. Restaurant Server
El Jefe
January 2018 to December 2019
Suggested additional items to customers to increase restaurant sales. Checked on all tables at appropriate intervals to refill drinks and respond to requests. Prepared food tableside, including carving meats, boning f ish and fowl and preparing flaming dishes. Welcomed guests with personable attitude and smile, offering to bring beverage orders while viewing menu options.
Offered product samples, answered questions and suggested products. Greeted new customers, answered initial questions and took drink orders. Complied with health and sanitation practices and procedures. Emphasized fast, friendly customer service.
Answered phones politely and promptly while accurately recording and conf irming reservations. Communicated and exemplify the company's vision and goals. Gave every customer immediate and undivided attention. Operated check stand equipment including cash register, scanner and scale. Banquet Server/ Restaurant Server
Blu Restaurant and Bar
January 2017 to December 2018
Aided in post-event clean up and breakdown by breaking down event and resetting for the next scheduled banquet.
Suggested additional items to customers to increase restaurant sales. Monitored the event hall to ensure empty waters were refilled, patrons requests were addressed and unwanted dishes were cleared.
Checked on guests to ensure satisfaction with each food course and beverages. Inquired about guest satisfaction, anticipated additional needs and happily fulf illed requests. Anticipated and addressed guests' service needs.
Assisted servers and dining room hosts, quickly responding to guests' needs. Handled all food and dining ware in accordance with company policy and health and safety guidelines. Guided guests through the dining rooms and provided needed assistance. Adhered to quality expectations and standards.
Greeted guests in a pleasant and courteous manner. Sales Associate
Dillards
January 2016 to December 2017
Attended specialized product trainings to educate associates on industry trends. Trained all new sales employees on effective techniques. Guided customers in choosing items which reflected personal style and shape. Stocked and rotated inventory regularly.
Set aside merchandise for on-hold reservations.
Listened to customer needs and preferences to provide accurate advice. Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation.
Maintained necessary inventory levels and facilitated ordering of products f rom suppliers. Enhanced customer satisfaction ratings by resolving issues eff iciently. Maintained product, service and company policy knowledge to serve as a resource for both co-workers and customers.
Described merchandise and explained product operation to customers. Educated customers on product and service offerings. Saved costs while verifying proper inventory levels on all inbound merchandise. Worked flexible schedule to accommodate changing customer levels. Operated a cash register to process cash, check and credit card transactions. Met incoming customers and provided immediate assistance. Recommended merchandise based on customer needs.
Facilitated monthly and quarterly physical inventory counts. Computed sales prices, totalled purchases and processed payments. Drove customer feedback to deliver management information for corrective action. Increased purchase totals by recommending additional items. Built and maintained effective relationships with peers and upper management. Fostered relationships with customers to expand customer base and enhance loyalty and retention. Placed special orders and called other stores to f ind desired items. Answered incoming telephone calls with professional and knowledgeable responses. Maintained up-to-date knowledge of customer buying habits. Sought opportunities to up-sell and add-on additional merchandise. Completed purchases with cash, credit and debit payment methods. Expressed appreciation for patronage, inviting and encouraging customer return visits. Assisted customers with product selection, sales, and returns. Won store sales competition for credit card sells, resulting in cash prizes. Restaurant Hostess
California Dreaming
January 2014 to December 2015
Evaluated department conditions and operations to determine strengths and areas for improvement. Complied with health and sanitation practices and procedures. Delegated tasks to team members to optimize productivity. Provided constructive suggestions and encouragement to employees. Resolved complaints f rom guests by listening to issues and notifying restaurant manager. Answered phones politely and promptly while accurately recording and conf irming reservations. Greeted guests in a pleasant and courteous manner. Delivered exceptional, f riendly and fast service. Executed cash transactions quickly and accurately. Consistently received a 100% rate of customer satisfaction. Education
Associate of Arts in Arts
Trident Technical College
2020 to Present
West Ashley High School
2012
Skills
• Customer service Positive and professional Guest engagement Payment processing Strong communication Microsoft Word Analytical thinking Multitasking Cultural awareness Time management Task prioritization
• Microsoft Office
• Leadership
• Time management
• Customer service
• Communication skills
• Serving Experience
• Banquet Experience
• Experience with children
• Childcare
• Autism Experience
• Behavioral Health
• Behavioral Therapy
• Applied Behavior Analysis
• Special Education
• Data Collection
Certifications and Licenses
RBT Certification
CPR
January 2022
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