Customer Service Secretary

TERESA HRICIK

HOSCHTON, GEORGIA *****

C: 216-***-**** E: ******.******@*******.***

HTTPS://WWW.LINKEDIN.COM/IN/TERESA-HRICIK

PROFESSIONAL SUMMARY

A motivated, dependable, and direct professional leader with over 24 years of title and escrow, financial reporting, and team development experience. Consistently, supported all levels of management from CEO, Vice President, Director of Operations and Unit Managers with varying business and professional needs. Positioned to deliver service excellence, resource maximization, and process efficiency, for a positive contribution to the company. Excellent organizational, multi-tasking, communication skills and problem-solving skills. Very strong, accurate attention and detail orientated when completing assigned work and following through when receiving instructions from management along with concrete record of coaching and employee engagement. Adaptable to challenging situations, deadlines, and immediate attention to business needs. Solid problem solving and time management experience with minimal to no supervision. Passion for working in a team atmosphere as well as in an individual setting that allows me to contribute to the success of the organization. PROFESSIONAL EXPERIENCE

SOLIDIFI TITLE & CLOSING, LLC – Middletown, RI (Remote) June 2020 – September 2022 Senior Curative Specialist

- Review title to ensure all curative issues are identified and resolved such as LLC, death, divorce, buyout, trust docs to provide a clear title.

- Clear judgement and bankruptcy hits based on borrower information provided by client.

- Verify vesting on title matches borrower and/or seller info as anticipated by client and borrowers.

- Confirm tax information provided by tax offices.

- Ability to understand and operate successfully within an action-based workflow software system and Proficient with Microsoft Office programs.

- Provided excellent customer service to borrowers/clients to ensure a smooth transaction.

- Obtain payoffs for mortgages and any judgement liens on title as well as releases to provide a clear title.

- Maintaining relationships to ensure resources are available to resolve issues as they arise. OS NATIONAL (Subsidiary of Opendoor) – Duluth, GA July 2017 – April 2020 Team Lead- Due Diligence

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10.2018: Promoted to Due Diligence Team Lead based on superior job performance. Maintained accurate and complete bulk property draw-level files on various Investor Real Estate Portfolio’s such as rental properties, SFR, multi family, condo/ duplex for successful funding of the loan.

− Lead a team of 8 reviewers by taking action, communication and setting the expectation to be the best team member.

− Balanced a file volume of 35-50 deals, 10-100 properties, multiple closing dates with attention to detail and flexibility.

− Quality controlled all 3rd party title companies’ documents, lender and client requirements for a consistent product and experience.

− Mentored a bi-weekly meeting schedule for 8 employees to keep communication open.

− Performed weekly and monthly audits of data tapes, property lists and tracked all acquisitions and resales.

− Utilize my knowledge of title underwriting standards to determine condition of title and insurability while analyzing risk and liability.

− Determined the appropriate procedure is followed for complex transactions by consulting with state and regional underwriting counsels.

− Developed and implemented 7 checklists for state and client specific requirements to ensure accurate document review.

− Responsible for recognizing title defects and formulating curative solutions to resolve defect.

− Opening files, creating invoices and payment processing in ResWare System. ASSURANT SPECIALTY PROPERTY - Duluth, GA October 2010 – July 2017 Associate III- Electronic Title Research Unit

− Reviewed weekly government legislation for electronic title process changes.

− Completed multiple daily reports of unidentified DMV title records for accurate processing.

− Balanced bank payments, wires and ACH debit transactions for all 50 states.

− Resolved 98% of all escalated client requests within 24 hours or less.

− Managed the client contract process from beginning to end for Toyota, Hyundai, Ford and Volkswagen.

− Appointed by management to be main point of contact for all new client-pricing proposals.

− Developed completion process for state electronic title applications and agreements.

− Verified 35 state specific requirements to keep department current and in compliance.

− Processed over 350 notaries and mailings on a daily basis for the payoff team. RESOURCE TITLE AGENCY, INC. Independence, OH January 2004 – August 2010 Underwriter Liaison/ Officer of Corporation, Secretary

− 6.2006: Promoted to Underwriter Liaison and a Corporate Officer based on superior job performance.

− Managed all state licensing requirement documents and renewals for Chairman, CEO, all title agents and 5 joint ventures in 16 states.

− Traveled to attended CE seminars to gather information and compile data to relay to management.

(ALTA Member/ FLTA, ILTA, KYLTA, LLTA, MILTA, OLTA, PLTA, TLTA, TNLTA, VALTA)

− Tracked renewal dates for state required surety & fidelity bonds and E & O insurance.

− Maintained all agency agreements, Secretary of State Documents and all entity minute books.

− Completed bank reconciliations, daily escrow check disbursements and filings for CFO.

− Researched all state investigations regarding subpoenas for title insurance claims.

− Organized all on-site yearly-required underwriter audits.

− Coached staff on preparing for new HUD-CD changes and state required closing protection letters.

− Designed and created escrow-training manuals for all new hires.

− Corrected a negative financial trend that resulted in an average savings of $36K a year. Escrow Officer for the division of Pulte Title Agency of Ohio, LLC January 2004 – June 2006

− Managed a monthly volume of 45-60 new construction purchase loans and 20-25 refinances.

− Reviewed title work to ensure compliance with the transaction structure and intent.

− Preparing and conducting real estate closings including reviewing purchase agreement, lender instructions, tax certs and requesting pay-off information, clearing title conditions, generating closing statements, disclosures and various closing documents.

− Coordinating the scheduling of closings with all parties involved in the transaction.

− Signed and disbursed settlement statement checks to all parties after funding.

− Closer at signing table explaining lender documents and notarizing for execution to new homebuyers.

− Communicates frequently with management team regarding status of operations.

− Expedited mortgage and deed documents with accurate fee calculations to specific counties for recording.

− Ensured funds are disbursed according to escrow instructions and title documents are recorded correctly.

− Rated excellent on survey scores from new homebuyers.

EDUCATION -Cuyahoga Community College -General Studies

LANGUAGE - Polish

VOLUNTEER - HOA Secretary, Mulberry River Plantation

NOTARY PUBLIC

SKILL TRAINING COURSES

Organization and Prioritization

Communication + Active Listening

Detail Awareness

COMPUTER SKILLS

− ResWare/ EAtlas

− PACER Case Locator/ TLOxp

− Ramquest/ SoftPro/ Inware

− Wire Transfers/ ACH Deposits

− Microsoft Office Suite / Lotus

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