Assistant Manager Center Technician

CERTIFIED INFORMATION TECHNOLOGY PROFESSIONAL

Computer and Networking Field Support Help Desk

EDUCATION

AAS, Computer Information Systems

North Georgia Technical College

Certified Cisco Specialist Diploma

North Georgia Technical College

A+ Professional Diploma

North Georgia Technical College

Microsoft Certified Professional (MCP 70-271)

Prometric Testing Center

MCDST Course

New Horizons Training Centers

BA Sociology/Communications Studies

Texas Tech University

BICSI Installer II, Copper BICSI Training Atlanta

EXPERIENCE & EMPLOYMENT

Data Center Technician- QualityTechnology Services, GA 11/09-9/22

Responsibilities included monitoring and servicing systems, diagnosing problems and troubleshooting equipment, running tests and completing reports, updating and improving existing systems, and repairing or replacing faulty equipment.

Running, testing and terminating cross connects between carrier and client. The media for the connections ranged in different forms of copper and fiber.

Working with vendors for RMA. Documenting cable, device, rack and floor locations.

Systems Engineer - Quality Technology Services, GA 12/07 to 11/09

Asses, troubleshoot and escalate incidents for a variety of technology services

Administer server and desktop account moves, adds, and changes using Active Directory

Configure and manage zone file/domain name records

Mentor teammates through support process

Helpdesk Level lI Technician – UCBI, GA 7/05 to 12/07

Supported desktop end users in a Windows PC and Citrix ICA environment

Worked with Ikon to create an effective call management process

Maintenance assistant to the company intranet

Install, troubleshoot and repair Windows OS and applications

General Manager / Assistant Manager – Domino’s Pizza, GA 7/03 to 7/05

Acted as the central HR unit

Monitored service levels

Placed supply orders and monitored inventory

Local Marketing

Technical Specialist – Union County School System, GA 09/02 to 06/03

Supported a multi-platform (MAC / Windows) environment encompassing a network of 1400 computers with multiple servers across six schools

Performed timely and effective troubleshooting on network, hardware peripherals and software.

Participated with team to create Internet-based trouble ticket reporting for clients.

Set up / relocated existing Windows-based PC labs

Troubleshooting & Support: Responded to trouble calls to perform timely and effectively troubleshooting on network, hardware / peripherals and software.

-analyzed traffic flow and switched port configuration in client connectivity when testing for latency

- effectively responded to multiple Orion and Netcool monitored service alerts such as excessive cpu

utilization, file system utilization and ip access violation occurrences in a 24-7/365 data center.

Installation & Configuration: Installed and configured computer hardware, software and peripherals, which included switches, network printers, servers and other miscellaneous devices.

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