Service Representative Data Entry

Elizabeth E. Horrigan

*** ******* ******, ******* *** York, 14223

716-***-**** ***.********@*****.***

OBJECTIVE: I am searching for a position with a company that will utilize my skills and experience in the field to ensure the company’s success

PROFESSIONAL SUMMARY:

Strong organization and time management skills

Excellent communication skills and strong interpersonal skills

Technical proficiency in Word, Excel and SalesForce

Goal orientated with the ability to motivate others

CAREER HISTORY:

2018 - Present Strategic Financial Solutions Williamsville, NY

Client Service Representative

Handle all client inquiries and educate them on program specifics

Work alongside Litigation representatives to ensure first call resolution

Authorize client's negotiated settlement offers

Work with team members to ensure all Key Performance Indicator goals are met on a daily basis

2016 – 2018 RR Donnelley Grand Island, NY

Financial Implementer

Initiate implementation calls to understand client needs

Create account support procedures on the preparation of invoices to supply to invoicing team

Monitor accounts receivable to ensure invoicing solutions are effective and meet client needs

Perform data entry and submit invoices into customer 3rd party websites or portals

2010-2016 RR Donnelley United Ad Label Grand Island, NY

Customer Service Representative

Executed print orders from customers through direct contact with customers via phone and email

Provide all necessary support including order entry, pricing and order maintenance

Coordinate corrections and changes that occur during the work in progress

Collaborate with end user to ensure all custom specifics are met with product

EDUACATION:

State University College at Buffalo Bachelor of Science in Social Work 1988

Excellent personal and professional references furnished on request

Contact this candidate