Customer service, people manager, training specialist

Crystal

Matlock

T-Mobile Experience

June****–April 2016

General care rep• T-Mobile

April 2016–April 2021

Messaging Rep • T-Mobile

> participated in servicing our customer base through a messaging service

>Was consistently encouraged to do things my own way and to go outside the normal protocol to handle my customers’ needs

> I Show proficiency in internal processes and guidelines

> Show core/pillar of values competency through customer interaction

> Practices all CPNI rules and regulations

> While in a TEX environment I was able to do huddle trainings once-twice a week and hold other trainings that popped up along the way

> Teamed with each coach/Team to be part of the training end of everyday operations when opportunities were available

>2017 & 2018 HERO program Graduate

>2019 LEADS Program Graduate along with an interim AT position Under Matt Stearns

>Throughout my T-Mobile employment I have also done many support roles to assist our communities.

April 2021- Present

Tex Expert

Skills

Building relationships, time management, facilitation, resolving conflict, identifying actions and providing effective feedback, delegation, internal reporting, escalation and negotiations- HEAT training, Word, Power point, positive customer and co- worker relations and Emotional Intelligence.

Education

Colorado Technical University, online

I am currently going for my bachelor’s in Business Management with a concentration on Project Management. Graduation 2022 Past Experience

2001-2013- I was a preschool teacher for 12 years. This experience alone taught me how to really teach others. How to take the knowledge at hand and mold it into a package that another person can understand and use. I was also given the opportunity to facilitate trainings for up to 200 staff and management as well as onboard new teachers that came into the company.

2012-2015 – I worked as a supervisor and trainer at On the Border restaurant. I was provided the opportunity to travel and train staff for new store openings. Crystal.Matlock@T-

Mobile.com

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