EV OLGUIN

210-***-****

adtjj6@r.postjobfree.com

Professional Profile

Degreed professional with experience. A candidate with extensive expertise in providing excellent technical support. Extensive professional and management experience at your disposal. Able to manage time and several tasks effectively, flexible, a rapid learner, with integrity and a strong work ethic. Innate ability to provide creative solutions for complex problems. Completed training for Comptia A+, Network+, Security+, Cisco CCNA, MS Azure Admin, and MS Specialist via United Training Academy.

Summary of Qualifications

Excellent customer service skills

Familiar with Ticketing Systems

Experience with PC/Laptop Repairs

Creative with solutions

Technically Experienced

Excellent driving record

Received Formal Technical Training

Patient

Multilingual

Pragmatic

Core Competencies

Supervisory experience. Expert-level computer user, well experienced in technical support role for office software and hardware. Solid understanding of network switches, routers, and telephony services.

Previously worked in support for Executive, Manager, and other Senior management personnel. Reliable and able to exercise discretion. Creative problem solver with many contacts to get things done.

Selected Work History

Sr. Field Engineer - IT, Field Nation July ’21 – Present

Full-Time Position

Home-Based Position

Successfully provided support for hundreds of locations with varying technical issues.

Supported dozens of Fortune 500 companies with field work (HP, Cohesity, 3M) software, hardware and network issues in person

Liaisons with senior support to resolve network issues when required.

PeopleSoft experience; Remedy Experience

Regularly exercises supervision over assigned employees

IT Student – United Training Academy December ’20 – July ‘21

Full-Time Position

Received training on various IT technologies, such as network topology, security issues, diagnostics and troubleshooting techniques. Training in Microsoft technologies, such as Active Directory and Azure Cloud. Cisco network administration training.

Graduated with near-perfect grades

Office Operations Supervisor - IT, Census Bureau, U.S. Department of Commerce April ‘19–Nov ‘20

Full-Time Position

1933 Dollarhide Ste 103, San Antonio, TX 78223;Ph: 720-***-****

Successfully provided support for 50 onsite employees with varying technical issues.

Supported hundreds of field personnel with software and hardware issues via telephone.

Liaisons with senior support department in Dallas/Greenbelt to resolve issues when required.

PeopleSoft experience; Remedy Experience

Supervised five clerical employees

Supportive Husband of Expectant Spouse – San Antonio Jan ‘18– April ‘19

Full-Time Position

Supported spouse during last critical trimester of pregnancy.

Welcomed new child into world on May 14th, 2018.

Cared for and bonded with new infant daughter during most of her first year of life.

Administrative Assistant V, Texas A&M University – College Station Jan ‘16–Jan ‘18

Full-Time Position

1919 Oakwell Farms Pkwy Ste 100, San Antonio, TX 78218; Ph: 512-***-****

Performed self-directed tasks in support of Program Manager

Coordinated, researched and edited agency publications such as brochures, forms, manuals, and reports

Coordinated the planning and execution of agency programs

Managed and maintained schedule & travel arrangements for Program Manager

Principal, Hot-Drop.net Jan ‘00 – Dec ‘07

918 Oblate, San Antonio, TX 78216; Ph 210-***-****

Full-Time Position

Managed and Internet consignment & PC repair company.

Supervised installation of LAN to WAN setups. Designed layout plans and subcontracted labor.

Supervised up to three employees

Prepared forecasts for purposes such as planning, organizing, and scheduling work.

Conducted extensive researchto maximize profits on items.

Acquired & continue to main state Auctioneer license. [TDLR #16776]

Admin Assistant, Fair Housing Council of Greater San Antonio Aug ‘98 – Jan ’00

4414 Centerview Dr Ste 229, San Antonio, TX 78228; Ph: 210-***-****

Full-Time Position

Managed Office Communications.

Performed initial intact of clients and managed follow-up correspondence.

Supervised up to seven employees as Acting Field Agent

Performed general administrative work, letters, phone, light accounting.

Occasional represented office at official functions.

Functioned as Boards’ Recording Secretary at Board meetings.

Education

Texas A&M – San Antonio

Business Management & Marketing B.S. – 2019

Languages

Fluent in both English and Spanish (speak, read, and write)

Skills

Supervisory Experience

Extensive symptom-based problem-solving skills

Experienced in inventory tracking.

Technically Proficient

Deep understanding of computer hardware functionality and vulnerabilities.

Expert Level MS Word, MS Excel, MS PowerPoint;Advanced MS Outlook with schedule integration

Remote Support Software Experience

(Teamviewer, Remote Desktop, Chrome)

Limited experience with Apple devices (iOS)

Creating written and visual training aids for others to utilize.

Mains abreast of current technologies.

Clean Background, Will Pass security clearance check.

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