Appointment Setter Customer Service

Joseph Quinn *********@*****.*** 910-***-****

BUSINESS HISTORY:

****-*******: Business Development; Setting qualified business appointments for sale reps both face to face + phone. Find and train people to work at home in their own businesses. Recruited over 100 Prescription Assistance agents, and 100+ medical sales consultants. A top recruiter for multiple industries. Qualifying and securing applicants for leads and sales for employers and businesses using effective communication and followup.

Contractor; Virtual Assist LLC, LK Marketing, B2B Appointment setter, Coldcaller

(Appointment Setting), Profit Direct, Marketing Appointment Setter, Metro Marketing

(Appointment setter) Abacus Financial (B2B), and B2B with Grindstone and Aspiration Marketing.

CRM systems user: LionDesk, Five9, Zoho CRM, The Contact System, Vanilla Soft, LightSpoke, QuickBase, Act, Goldmine, eXpresso, Salesforce, & MS Outlook at my home office.

Formal telecommuting certification, contractor with Liveops Inc. Selling and up selling add-ons and solving customer service issues. 2004-2006 Personal Voice Inc. Co-Founder President Design and implementation of web site www.family-focus-working-caregivers.com increased revenues by 63%. Experienced telecommuting prospecting, sales, soliciting, qualifying and securing leads, handling objections, diligently following up. Chanel, Inc., 876 Centennial Ave., Piscataway NJ 08854 TEAM LEADER, CUSTOMER SERVICE –Hi-LO operator, Union Rep Team leader with workforce to help prevent problems and resolve issues. Interfacing within Chanel with all levels of the organization, Involved with payroll and employee benefits, as well as counseling with employees. Commended for communicating with providers and the contract organizations for improvement and problem solving of employee benefits. All aspects of manufacturing; receiving, QA, auditing, compounding, bulk formulation, packaging, warehousing of components and finished goods, order picking, shipping, distribution, material handling, assembly, and export. Actively involved in Safety Committee and First Aid Squad and numerous Contract Negotiation Committees.

Lullaby Portraits, 45 Knightsbridge Rd. Piscataway NJ CUSTOMER SERVICE – Supervision, Chief Caller - appointment setter for company sales representatives. Used DOS system proprietary application to resolve customer inquiries and complaints relating to order entry errors, shipping delays, billing mistakes, service problems and collections. Commended for stopping losses through prompt and professional communication with external producers. Develop excellent customer relations using communication skills. Managing callers' schedules and representatives' appointments. Thoroughly involved in hiring, training and motivating as well as employee benefits and payroll.

Various times; business ventures, life and health insurance and health products, soliciting and making mortgage applications, including sales appointments for financial planning, insurance and alarm sales, book sales + distribution to retailers, direct sales of advertising, web sites and services, electronics, newspaper and magazine subscriptions, fund raising and telephone solicitation. EDUCATION: Worcester State University, Worcester Massachusetts Degree: Bachelor of Arts, Major: Natural Sciences, Minor: French, Deans List. TRAINING, & CERTIFICATIONS:

Total Quality Management (TQM) Continuous Improvement Program (CIP). Mortgage residential conforming and non-conforming 1003s and required documents for a loan officer.

MCP, Microsoft Certified Professional.

Completed formal training programs; Technical Support, Networking Essentials, Word, and Excel, Microsoft NT 4.0 Network Administration. Good Manufacturing Process(GMP) and Warehouse Management System (WMS), trainer, also knowledge of OSHA, MSDS, Right to Know, Labeling. Shop Steward certified training for leadership and professionalism. Labor Relations for union grievance resolution proceedings.

Also Public Opinion Research, trained surveyor.

Indeed’s Assessments of Skills: (Expert to Proficient)

(Expert),Verbal Communication, Marketing.

(Highly proficient), Call Center Customer service, Problem Solving, Teaching, Sales.

(Proficient), Accounting Skills, Bookkeeping, Email.

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