Wellness Coach Customer Service

JAMES WASHINGTON

bmiremix@gmail .com

** ********** ** (203)

Rochester NY, 14608

Tele: 585-***-****

Contact Tracer 2020 -- 2021 New York State Dept of Health.

● Contacted NY residents who had been exposed to the Covid-19 virus.

● Shared vital information with exposed individuals and helped them understand Covid-19

● symptomology and related protocols.

● Place exposed individuals in quarantine, or isolation as per DOH guidelines.

● Assisted quarantined/isolated individuals in acquiring necessities sufficient for the 14/10 day period of “no contact.”

Personal Trainer/Wellness Coach 2014 -- 2019 YMCA of Greater Rochester

● Provided health seeking members with consultations and assessments, made medical referrals where neccesary. Sold monthly memberships.

● Assisted members in establishing and reaching fitness goals via motivational coaching and personal training.

● Engaged all members in a positive, respectful, and non-judgmental manner.

● Endeavored to maintain a safe environment for all members providing enhanced consideration for vulnerable populations (i.e. children, elderly). Executive Director 2015 -- 2019 Fit-Communities Inc.

● Oversaw the day-to-day operations of a non-profit health and wellness organization.

● Developed leisure-time physical activity programs for underserved community members who either have or are at risk of developing chronic metabolic health condition(s).

● Made all fiscal and policy decisions after conferring with board members.

● Designed and implemented individual and group health and fitness programs Accounts Representative

● Made outbound B2B telecommunication sales to assess customer need(s) and offer long-distance service plans that met their business and budgetary requirements.

● Strove to meet departmental productivity standards - became group leader

● Answered inbound calls and assisted clients with logistic and technical issues. EDUCATION AND CERTIFICATIONS

Bachelor’s Degree,( B S ) Community and Human Services (SUNY ESC) Aug. 2001

( A.A ). Rochester Business Institute (Accounting, Business Adm) May 1977 Certified Personal Trainer (American College of Sports Medicine ACSM ) May 2014 Certified HVAC Technician (Monroe #1 B.O.C.E.S ) June 1995

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