Service Representative Estate Manager

AMAREL LAVALLIS

· Jonesboro GA ***** - **************@*****.*** (C) 470-***-**** (H) 470-***-****

OBJECTIVE STATEMENT

· Knowledgeable reliable Manager over 10 years’ experience nurturing relationships with residents throughout residency providing attentive listening ears

SUMMARY OF QUALIFICATIONS

My work colleagues would say “Amarel is a good listener”

· Knowledge Yardi AppFolio One Site Property Management Software

· Effective Marketing and Sales

· Leadership Human Relation Skills Business Etiquette

· Excellent ability analyze interpret customers needs offer appropriate solutions

· Excellent sales aptitude pleasing personality first-class communication skills

· CURRENTLY PURSUING CAM DESIGNATION

· CURRENT GRACE HILL FAIR HOUSING CERTIFICATION

EXPERIENCE & SKILLS

ADECCO - REMOTE

Proxy Customer Service Representative / Researcher 04/2021 - Current

ON EAGLES WINGS CO Bridgetown Barbados

P/T Real Estate Manager/Quality Control 04/2020 - 07/2022

· Managed all onsite operations

PROVENCE REAL ESTATE

Community Manager 10/2018 – 03/2020

PINES AT GREENBRIAR APTS 2909 Campbellton Rd SW ATL GA 30311

· Managed 376 apartments 10 staff

· Reduced delinquency October 2018 140K to 19K March 2019 increased occupancy 5pts

· Property sold September 2019

RETREAT AT BAYWOOD Mount Zion Road Morrow GA 30260

· Managed 120 Townhomes 4 staff

· Floating Manager

COLONIAL SQUARE Cleveland Ave Atlanta GA 30315

· Managed 100 townhomes 2 staff

· Floating Manager

· Laid off – No Vacant Properties

JAMCO PROPERTIES

Community Manager 08/2015 – 10/2018

STRATFORD ARMS 417 Valley Hill Rd Riverdale GA 30274

· Managed 100 Townhomes 1 staff

· Knocked on doors met delinquent residents connected them with Agencies to assist with past rent

· Reduced delinquency from 40K August 2015 to 1K in Dec 2015

· Increased occupancy from 80% August 2015 to 95% December 2015 harnessing the neighborhoods' library social media attract engage potential tenants

· Stabilized occupancy between 99 – 100% between June 2018 October 2018

· Maintained Zero % delinquency until October 2018

· Supervised improvements upgrades for vacant units

· Listened respectively tenant complaints complied promptly made improvements recorded suggestions when appropriate reducing tenant turnover by 20%

· Improved curb appeal by power washing driveways buildings trash pickup new flowers signs painting doors trimming trees

· Hired Courtesy Officer from neighborhood Police Department

STONEMARK MANAGEMENT

Community Manager 10/2012 – 07/2015

HIDDEN CREEK APARTMENTS 6595 MT Zion Morrow GA 30260

· 116 Apartments 2 staff

· Property sold August 2014

RIVER WALK APARTMENTS 5578 Riverside Dr Macon Ga 31210

· Managed 152 Apartments 3 staff

· Long commute – Accepted closer offer

ASHFORD BROOK APARTMENTS 1200 Rockmont Cr SW Conyers Georgia 30094

· 100 Apartments 2 staff

· Property Management changed

PINES AT MARIETTA 1275 Cunningham Rd SW Marietta GA 30008

· Managed 150 units 4 staff

· Long commute – Accepted closer offer

EDUCATION AND PROFESSIONAL DEVELOPMENT

· University of London – ENGLISH

· University of London – ECONOMICS

· Penn Foster University – Interior Decorating (CID)

· Stone Mark University – Management

· Grace Hill’s Learning Center – Management

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