Support Specialist System Administrator
Resume:
Antonio Tyler
System Administrator
**************@*****.***
Summary:
Security+CE (Active March 2021) certified result-oriented System Administrator with more than ten (10) years of diversified experience in coordinating and implementing security measures to safeguard computer systems. Providing support to clients in the area of server network problem resolution, PC problem resolution, PC peripheral communication problems and various other hardware/software needs Planning, developing, implementing and administering systems for the storage and retrieval of data.
Good experience worked with government client such as Housing Opportunities Commission of Montgomery County Maryland as an Information Technology Specialist.
•Excellent experience in planning and coordinating the installation, testing, operation, troubleshooting and maintenance of hardware and software systems
•Hands-on experience in testing, installing and supporting of new and existing applications software.
•Good experience in installing new and replacing hardware for clients
•Experience in providing instructions on configuration, setup, maintenance for County computer systems, hardware and software
•Strong experience in providing technical support to clients in the area of server network problem resolution, PC problem resolution, PC peripheral communication problems and various other hardware/software needs.
•Strong customer service, problem solving, technology skills, analytical, verbal & written communication skills, interpersonal and organizational skills
Education:
•University of Maryland University College, 2004 – 2018
3.3 GPA
Certifications:
•ACTIVE CompTIA Security+ CE Certification
•Cybersecurity Refresh Boot Camp
•A+ Certification
Professional Experience:
Comcast, MD August 2008 - Present
SYSTEM ADMINISTRATOR
•Implemented and monitored user access control methods.
•Examined, diagnosed, and corrected systems to ensure functional objectives were met.
•Testing, installing and supporting of new and existing applications software.
•Complete server builds, installs and security lockdowns on Windows servers.
•Providing support to clients in the area of server network problem resolution, PC problem resolution, PC peripheral communication problems and various other hardware/software needs.
•Issuing repair orders for hardware components and peripherals when necessary.
•Performed diagnostics and troubleshooting of hardware, software, networking, and tech related issues.
•Testing, installing and supporting of new and existing applications software
•Working with application owners to determine the hardware requirements to meet the level of responsiveness and processing required delivering database services to end users.
•Managing of Group Policy and Active Directory
•Effectively performed system admin and database tasks.
Liberty Mutual,
Beltsville, MD
SENIOR HELPDESK AGENT
•Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems
•Troubleshooting assistance through phone and chat services; guided customers through every stage of the process
•Software Installs, LAN Connectivity, Hardware Configurations, Technical Troubleshooting, User Training/Support, Complaint Handling, Phone & Online Support, Client/Server Models, Customer Service
TECHNOLOGY PROFICIENCIES
Process Flows & Call-Tracking Tools: REMEDY; ZENDESK
Software: MS Office (Word, Excel, Outlook, PowerPoint, Access); VMware applications; Salesforce; anti-virus programs
Browsers:Chrome; Safari; Firefox; MS Edge; IE; SeaMonkey Navigator; Opera
Hardware: PCs, Laptops, Telephony Systems, Printers, Routers, Modems
Networking: LAN & VPN/Remote Connectivity, TCP/IP
Platforms: Windows, Citrix, VMWare
Housing Opportunities Commission of Montgomery County Maryland, Montgomery County, MD
Technical Support Specialist/Information Technology Specialist/ PC Tech/ Helpdesk January 2008 – June 2008
•Planning and coordinating the installation, testing, operation, troubleshooting and maintenance of hardware and software systems.
•Testing, installing and supporting of new and existing applications software including the DAMEWARE software application.
•Installing new and replacing hardware for clients.
•Providing technical support to clients in the area of server network problem resolution, PC problem resolution, PC peripheral communication problems and various other hardware/software needs
•Issuing repair orders for hardware components and peripherals when necessary.
•Extensive helpdesk support for end-user, handled about 200 calls a day
D.C. Government – D. C. Public School System, Washington, DC January 2007 – June 2007
Technical Support Specialist/Information Technology Specialist
•Planning and coordinating the installation, testing, operation, troubleshooting and maintenance of hardware and software systems.
•Testing, installing and supporting of new and existing applications software
•Coordinating and implementing security measures to safeguard computer systems Providing technical support to clients in the area of server network problem resolution, PC problem resolution, PC peripheral communication problems and various other hardware/software needs Planning, developing, implementing and administering systems for the storage and retrieval of data.
•Working with application owners to determine the hardware requirements to meet the level of responsiveness and processing required to deliver database services to end users.
•Scan, print, duplicate documents and requested by administration
Contact this candidate