Customer Service Collection Representative
Resume:
Lynn Fick
Cheektowaga NY **225
*******@**********.***
Professional Summary
Highly qualified Collections Manager adept at helping customers develop effective payment plans using persuasive communication skills and knowledge of financial options. Bringing more than 20 years of collection and customer service. Motivated and great work ethic. Achieved personal, office and client goals. Excellent customer service skills with customers and clients.
Work History
Collection Representative
Keybank, Amherst, NY January 2022- February- 2022
Collected On Deliquent and Repossed Vehicles, assisiting Customers to bring their account up to date with best possible arrangements that fit their economic needs. Repossessed vehicles that were past due and no arrangements could be made or was voluntary.
Collection Representative October 2013 – March 2020
Admin Recovery, Williamsville, NY
Contacted customers to assist and collect on outstanding debts, setting up the best possible arrangements to fit their financial situation and help restore their credit. Took inbound customer service calls, and assisted customer with their current accounts resolving the problems with the best possible solutions. Obtaining customer goals. Earned Top Achiever and outstanding customer services agent in my division.
Director Of Operations December 2011 – April 2013
Formative Recovery LLC, Williamsville, NY
Supervised and directed collection and sales staff. Responsible to teach, train and develop representatives to obtain goals.
Worked directly with current clients and future clients, Tracking goals and productivity of the company and generating new business for the company.
Director Of Operations/Administrative Supervisor May 2011 – December 2011
TCB Receivable Management LLC, Amherst, NY
Oversaw the collection floor and staff, detected the need for future employee devlopment and training to reach the highest performance standards. Collected a personal goal for credit card and auto loans, and took inbound customer service calls.
Branch Account Manager October 2010 – April 2011
Citi Financial, Amherst, NY
Wrote auto and home loans. Posted mail and lock in payments. Sold all company insurance products. Responsible for overseeing new customer applications and denials. Balance books end of day.
Director Of Operations August 1995 – May 2009
National Action Financial Services, Williamsville, NY
Managed office budget of $500,000 to $750,00 while staffing over 150 employees including management. Identified new business opportunities with existing clients and expanded on future client portfolios. Trained and motivated collection and customer service staff and managers to achieve personal goals and budgets.
Responsible for client goals and direct contact to monitor their portfolios.
Education
High School Diploma – 1989 Emerson Vocational High School
Culinary Arts/ Hospitality / Business Administration
Professional Achievements
*Earned Top Achiever and Outstanding Customer Service Agent in my division.
*Received Top Agency Awards for Multiple Clients.
*Promoted to Director Of Operations due to knowledge of departmental logistics, and Customer Service Skills.
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