PROFESSIONAL SUMMARY

Well-organized Front Office Manager with expertise in operational administration demonstrated over 7 years of experience. Focused and detail-oriented with strong knowledge of accounting best practices for reconciliation and reporting. Adept at effectively prioritizing projects and leading staff initiatives to optimize performance

SKILLS

* Oral and writing communication * Account Reconciliation

* Customer Relationship Management * Bookkeeping

* Proficient in QuickBooks -Enterprise, * Payroll and budgeting

Microsoft Outlook, Word and Excel * Cash Handling

* Policy and Procedure Modification * Shipping, Receiving and Warehousing

* Benefits and compensation management * Invoicing, Billing, Credit and Collections

EMPLOYMENT

Front Office Manager, SVP Systems Group, LLC, Phoenix, AZ 02/2012 - 12/2019

• Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Recruited, hired, trained and supervised staff of 5 and implemented mentoring program that offered positive employee engagement.

• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.

• Processed weekly payroll for approximately 34 total employees.

• Managed files and records for clients contract and adhered to procedures to prevent breaches and data misuse.

• Monitored accounts for compliance with established payment plans and flagged those in violation.

• Persistently reached out to customers with extremely past due accounts to recover lost revenue.

• Reconciled all company accounts, including credit cards, employee expenses and commissions and reported figures in general ledger by comparing to bank account statement each month.

• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.

Cashier, Target, Peoria,AZ 12/2011 – 12/2013

• Processed POS transactions, including checks, cash and credit purchases.

• Helped customers by delivering consistent friendly service and knowledgeable assistance to locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

• Increased sales by offering advice on purchases and promoting additional products.

• Restocked, arranged and organized merchandise in front lanes to drive product sales.

Consultant, Avon/Tupperware & Pampered Chef, Huntington Beach, CA 04/2003-06/2011

• Organized and coordinated Fund Raising events and parties

• Assisted customers finding right products

• Built Clientele through keen interpersonal skills

• Persistently reached out to customers by going door to door, sending emails and by calling

• Distributed catalogs, collected orders and delivered all customer orders door to door

• Recruited and Trained new 3 to 5 consultants monthly

• Achieved performance goals on consistent basis

Noon Duty Supervisor/Teacher’s Aide - Hope View-Ocean View School District, 02/2008-06/2011

Huntington Beach, CA

• Supervised individual students and/or groups of students during structured and unstructured times

• Acted as classroom support and assisted Head Teacher on diversity of learning styles

• Led a small group projects and worked one on one with students on individual work

• Helped graded papers, organized student files and learning materials

• Monitored students’ behavior during recesses, passing periods, and after school

• Reported any unruly behavior to school management

• Exercised sound judgement in carrying out duties

• Responded to emergency situations, such as injuries or food allergies, with urgency

• Assisted in front office support and classroom as applicable

Account Specialist, Vengroff, Williams and Associates, Huntington Beach, CA 1998 - 2001

• Monitored accounts for compliance with established payment plans and flagged those in violation.

• Reconciled all accounts and reported figures in general ledger

• Researched accounts and completed due diligence to resolve collection problems.

• Persistently reached out to customers with extremely past due accounts to recover lost revenue.

• Achieved performance goals on consistent basis.

Account Analyst, Anasazi Inc. Phoenix, AZ 1994-1998

• Performed detailed data validation spanning across several different hotel international location

• Coordinated with external company to monitor and support data integration to the company’s Online Provider Directory Systems

EDUCATION

Metro Manila College, Manila Philippines

Bachelor of Science - Education 1988

Ryukyu University, Okinawa, Japan – Japanese Language 1990

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