Service Representative Care
Resume:
Shirley Bratton
Credit Analyst/Accounts Receivable Specialist
Houston, TX 77099
**********@*****.***
Work Experience
Account Representative ll / Customer Care Representative Mindlance Healthcare / Anthem - Houston, TX
June 2020 to January 2022
• Training
• Solutions Central
• HIPAA
• Member 360
• Microsoft Word
• OnDemand
• PPO
• Pulse and Wellpoint.
Medicaid Service Representative
Mindlance Inc. / Anthem - Houston, TX
June 2020 to July 2021
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Authorization and benefits research for providers using cpt codes for outpatient services. • Working with the Pharmaceutical department in various States in releasing of drug authorization for customers and providers.
• Denial of claims authorization for a peer-to-peer or an appeal to be fax to the medical board. • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. • Researches and analyzes data to address operational challenges and customer service issues.
Credit Analyst
Forum Energy Technologies Oil & Gas - Houston, TX
December 2019 to April 2020
• Assists Credit Analysts/Managers during investigations to resolve credit issues due to collection delays or delinquent accounts in order to evaluate financial exposure risk through the a risk-based analytical approach.
• Working in down hole drilling industry for Baker Hughes.
• Utilizes data on historical customer experience, trends, and relevant analysis to appropriately prioritize accounts based upon credit risk exposure.
• Communicates with Credit, Accounts Payable, Buyer, and Sales teams to research and resolve open invoices and solicit assistance with obtaining correct purchase order number to pay invoices. • Maintains compliance with the Buyer management team using email though the AP Portal, NAV, My Suppliers, Excel Spread and Get Paid. Credit Analyst
Mustang CAT - Houston, TX
August 2018 to August 2019
• Analyzing credit data and financial information from Contractors, Construction Companies and County.
• Determine risk to purchase or rent equipment, accounting skills, being well versed with software/technology.
• Strong written and oral communication skills; Problem solving.
• Corresponding with customers via phone/email
• Working closely with account service (collectors) and management to ensure deadlines are fulfilled.
• Email customer invoices, matching invoices, zero pulling invoices, write off taxes.
• Work close with outside and inside sales representatives to discuss release of equipment.
• Monthly meeting with General Manager, Sales manager, Collections Manager.
• Analyzing customer accounts to file liens.
• Collection responsibility for $ 1M and above portfolio.
• Applicationxtender, Microsoft Outlook, Excel, AS400, Unit4 Financial. and DBS. Collections Account Representative Specialist
Sabic Americas - Houston, TX
January 2018 to February 2018
Collections/ Accounts Receivable Specialist
• Managed customer/sales relationships (cash calls, qmi calls)
• Collected on customer accounts for timely receipt of payments, and the creation of value through the reduction of bad debt
• Reviewed orders and facilitate credit release, communicating holds when necessary; Ensure necessary approvals are received per Master Authority Schedule.
• Partnered with sales, customer service regarding claims research and resolution (discounted terms, duplicate) Accounts Receivable Specialist
Cintas Corporation - Houston, TX
March 2016 to August 2017
• Contacting delinquent customers via phone to secure payment, assisting with printing and e- mailing of statements.
• Reviewing account histories with customers, and posting payments, credit memos and adjustments.
• Process payment of vendor invoices in a timely and accurate manner ensure that all invoices are properly coded using SAP, Excel and AS400.
• Responsibilities includes, reconciling, posting and applying a high volume of payments received via lock boxes.
• Application reconciling batches to deposit records maintaining detailed transaction information.
• Supporting collection efforts through written and oral communication.
• Collection responsibility for $ 410,000 to $ 1M portfolio. Owner
Economy Collision Auto Repair - Houston, TX
January 2010 to August 2016
• Reviews all bills for appropriate documentation, code bills properly and then enter bills.
• Slashed payroll/ benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.
• Maintain all accounts payable reports, retrieving court document, including transferring car titles with the tax assessor office.
• Buy and sell cars at auction.
Education
Associate in Legal Assistant
Houston Community College - Houston, TX
Associate in Marketing Management
Ivy Tech Community College - Gary, IN
Studied in Accounting and Finance
Northwestern College - Houston, TX
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