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Debra Carol Siegrist

adtjgj@r.postjobfree.com 908-***-**** Knightdale, NC

OFFICE MANAGER/ADMINISTRATOR

A detail oriented support professional with over 20 years of experience, who possesses excellent organizational skills.

A demonstrated record of adapting rapidly to changing environments and consistently meeting deadlines. Objective is to bring my experience and strong work ethic to an organization who can benefit from hiring a strong performer with high work standards.

AREAS OF EXPERTISE

Microsoft Office, including Outlook Contacts management, Word, Excel, PowerPoint presentations, Concur, Viewpoint

PROFESSIONAL EXPERIENCE

Baker Roofing. Raleigh, NC June 2021 – Present

Premier Accounts Account Manager – Warranty Services

Coordinate customer requests (Service and Re-Roof requests) with service departments or sales. The Account Manager is responsible for managing the work order process from initial contact from customer to invoicing and accounts receivable.

Receive notification customer

Cross reference viewpoint records verify AR customer and site existing in the ERP

Create Work Orders in Viewpoint – contain warranty PO and NTE amount

Updates customer portals

Notify the proper department of the newly created work order

Communicate with customer on deficiencies found and repairs made

Educate customer on what is warranted vs non-warranted repairs.

Invoicing the manufacturer (warrantied) or customer (non-warranted repairs)

Communication with local department on invoice dollar amounts and projected margin

Following invoice SOP and digital asset management SOP

Generate weekly/quarterly reports and analysis of revenue with each manufacturer

Coordination with Salesforce and Viewpoint.

Accomplish customer expectations.

Work with Aging and Collection

Leaf Filter North, LLC, Morrisville, NC September 2019 – June 2021

Office Manager/ Administrative Assistant

Provide full administrative support including scanning, copying, filing, data entry, banking and other tasks as needed

Process Finance loan application, process Credit Card payments

Coordinate and schedule service and/or installation calls for customer follow up

Maintain effective relationships with peers, multiple internal/external customers, and senior leaders

Maintain files and complete data entry with accuracy and attention to detail

Assist with inventory tracking / management

The Home Depot, Bridgewater, NJ February 2019 – July 2019

Kitchen Designer

Interacts with customers by welcoming them to the store, assessing their kitchen and/or bath project needs, providing showroom tours, setting them up for kitchen and/or bath measures, meeting with them to go over room designs and make purchasing recommendations.

Verizon Communications, Basking Ridge, NJ November 2008 – December 2018

Administrative Assistant, Tax Assistant Income Tax Operations

Managed the Annual Report process including the outsourcing of over 2,500 reports and the timely in house filing of 300 reports, with no penalties or late fees incurred by the organization.

Partnered with predecessor teams and Legal to integrate acquired companies and centralize the Annual Report process.

Support to Income Tax Operations in processing over 3500 income tax returns, estimates and extensions allowing them to focus on preparing returns.

Worked closely with Legal in the gathering of information (ie: formations and withdrawals).

Collected, reviewed and organized thousands of 1099 forms yearly.

Instrumental is transition to paperless work environment to included: catalog & archiving of # files in accordance with record

retention policies.

Managed the timely and accurate processing several invoices for outsourcing of Annual Reports.

Monitored and maintained electronic tax notice logs and supported the Tax Department with the scan and logging of notices and

responses.

Debra Carol Siegrist

adtjgj@r.postjobfree.com 908-***-**** Knightdale, NC page 2

CIT Corporation August 2006 – October 2008

Administrative Assistant-Director of Tax

Managed check request process supporting Tax Department in processing quarterly payments, extensions, Annual Reports and filing tax returns to insure completion on or before due dates.

Received and screened calls and visitors for executives in highly confidential manner exercising good judgment and diplomacy.

Handled confidential, time-sensitive information, data, correspondence and reporting for senior tax team

Swiss Re America Holdings Corp June 2005 – June 2006

Events Coordinator

Assisted Events Manager in the development, organization, planning and promotion of marketing, advertising and personnel events; and Direct Marketing Initiatives and Promotional Activities.

Travel to various suggested sites.

Managed a budget of between 20,000 and 150,000 for events.

OTHER EMPLOYMENT HISTORY

Dun & Bradstreet, Inc. - Administrative Assistant

Novartis - Administrative Assistant Accounts Payable

EDUCATION

Somerset County Technical Institute, Bridgewater, NJ, Office Administration

Stafford Hall School of Business Summit, NJ, Business

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