Service Representative Customer
Resume:
ELAINE TUCKER
LaGrange Georgia 30241
678-***-**** • ***********@*****.***
CUSTOMER SERVICE REPRESENTATIVE
Customer Service Representative adept at interacting with customers via phone, email, online chat, in person, social media. Able to resolve customer problems and complaints and answer any questions a customer has. Proficient at setting up and resolving problems with customer accounts.
SKILLS
●Computer skills include navigating multiple tabs, windows, and systems. Microsoft office software., Excel, Outlook Email
●Comfortable empathizing and remaining patient with difficult customers.
●CRM Server
●CICS System Server
●Basic typing skills.
EXPERIENCE
American Home Shield 2017- 2020
Real Estate Sales Rep
●Conducted inbound calls from Real Estate agents and homeowners, setting up a home warranty. assessing customers' needs and providing sound solutions.
●Provided a high level of customer service.
●Documented details of all calls and customer interactions, managed through multi-systems programs, and screens simultaneously.
●Submitted invoice and received payments for completed services.
JC Penney 2011 - 2013
Sales Associate – Window Covering
●Assist Customers with window covering treatment.
●Place custom orders for custom treatments.
●Work customer service desk with online orders, package pickup and returns.
●Use register to rink up customer, open and close register.
●Work with vendors such as Bali, Levolor, Hunter Douglas.
State of Georgia Department of Labor 2001 – 2012
DOL Service Specialist
●Answered multi-line telephone.
●Collected information from clients and enter it into automated systems.
●Provided labor market information.
●Documented counseling services/job referrals.
●Resolved issues regarding unemployment claims.
●Processed appeals.
●Conducted workshops on unemployment/employment services.
●Screened applicant's files matching qualifications per employment specifications.
●Obtained detailed information from the employer.
Kmart Distribution Center 1999 – 2001
Shipping Clerk
●Responsible for meeting customer delivery schedules through Kmart server application.
●Communicating with truck drivers.
●Loading trucks through computer system.
●Put truck trailers in the correct bay for loading.
●Record shipping items according to procedure.
●Managed the logistics of a high volume of items leaving the distribution center.
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