Customer Service and Call Center.
Resume:
PATRICIA ANDREWS
**** ****** ***** **, ********** MO 63385·
************@*****.*** 636-***-****
EXPERIENCE
FROM 2021 TO 2022
CUSTOMER CARE REPRESENTATIVE 1, REEDGROUP, WESTMINSTER, CO.
Answered incoming calls to handle the leave of absence health claims of employees from multiple clients.
Completed intake on new claims and transactions for changes.
Posted in their profile, notes regarding intakes, transactions and any special information.
Safeguarded customer data by observing all information security policies and confidentiality guidelines.
FROM 2020 TO 2021
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE, STATE FARM BANK, EARTH CITY, MO.
Answered incoming calls to handle product or service concerns.
Completed routine transactions for customers such as closing accounts and processing payments with accuracy and speed.
Maintained strict compliance with banking standards, regulations and laws.
Updated records with all interactions and customer transactions.
FROM 2018 TO 2020
MORTAGE LOAN PROCESSOR, STATE FARM BANK, EARTH CITY, MO.
Collected all required paperwork from borrowers and made sure it was in good order.
Worked with title company and/or real estate firms for necessary documentation and clearances for a smooth loan closing.
Handled issues at any stage of loan process by contacting customers by phone, email or letter.
Assisted with the scheduling of closing appointments with respective parties, including title companies and attorneys
FROM 2016 to 2018
BANK SUPPORT REPRESENTATIVE, STATE FARM BANK, EARTH CITY, MO.
FROM 2012 to 2016
BANK SUPPORT REPRESENTATIVE, Randstad USA (Staffing), St. Louis, MO.
Tracked daily – all system changes to pricing and rate extensions
Assigned out on a daily basis all price changes and rate extensions that were required to be disclosed to customers
EDUCATION
DE ANDREIS HIGH, HIGH SCHOOL DIPLOMA
MORTGAGE LICENSE RECEIVED IN 2012
SKILLS
Great customer service
Ability to work independently
Microsoft Word/some Excel
Computer and Internet
Flexibility and Adaptability
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