Customer Service Call Center
Resume:
Lindy Kosarue
Battle Creek, MI *****
*********@*****.***
Work Experience
Capital one
Sykes Enterprises, Incorporated - Springfield, MI
February 2018 to Present
Virtual customer service agent, talk to customers, billing, disputes, solve problems, take payments activate cards, calling customers and discussing payment arrangements and setting up payments for past due accounts. Blocked cards for fraud charges. Send new cards. Researched fraudulent charges. Customer Service Representative
Arise/Comcast - Battle Creek, MI
March 2016 to February 2018
Customer service rep, work from home office taking calls for Comcast trouble shooting billing questions, Sales,technical support
Machine operator
Tenneco - Marshall, MI
September 2015 to February 2016
Ran pipe bender, package pipes to be shipped kept inventory Housekeeper
Holiday Inn - Battle Creek, MI
April 2015 to February 2016
Cleaned rooms
Stay at Home Mom
Stay at home mom/homemaker - Battle Creek, MI
June 1998 to 2015
I was a stay at home mom for twin girls from 1998 to 2015, my accomplishments doing this helped me learn patience and understanding. and in return my girls are a very well asset to society. Have grown to be very independent young ladies.
Cashier
Goodwill Industries - Battle Creek, MI
1995 to 1998
Stocked shelves ran cash register, help customers, customer service Cashier
Kmart - Tarpon Springs, FL
1993 to 1995
Ran cash register
Education
GED
Coldwater High School - Coldwater, MI
1989 to 1990
Skills
• Customer Care, Customer Service
• Customer Care
• Customer Service
• Customer Support
• Call Center
• Sales Experience
• Phone Etiquette
• Typing
• Data Entry
• Outbound Sales
• Microsoft Office
• Telemarketing
• Cold Calling
• Upselling
• Financial services
• Salesforce
• Negotiation
• Writing skills
Certifications and Licenses
Drivers License
Assessments
Customer Focus & Orientation — Highly Proficient
November 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Call center customer service — Proficient
June 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Basic computer skills — Proficient
March 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Customer service — Completed
February 2021
Identifying and resolving common customer issues
Full results: Completed
Attention to detail — Proficient
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Management & leadership skills: Impact & influence — Familiar May 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar
Customer service fit — Completed
March 2022
Measures the traits that are important for success for customer service roles Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I do have some Finance and accounting experience
Contact this candidate