Data Entry Relations Specialist
Resume:
Carol Gongola
***** ********* ****, ****** ****, FL 34610
**********@*****.***
Skillful and dedicated Office Administrator with extensive experience in the coordination, planning and support of daily operational and administrative functions
Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages
Strong analytical and problem-solving skills
Demonstrated strong written, verbal, and organizational skills
Work Experience
Client Relations Specialist
05/2013 to Present
Broker Educational Sale and Training
New Port Richey, Florida
Establish and deepen relationships with clients by understanding their business objectives and providing exemplary support as the primary contact within my company
Communicate frequently with clients on updates, information, concerns, and suggestions
Proactively taking care of the customer needs and identify any potential issues, create recommendations, and facilitate action for resolution.
Responsible for project management, ensure timely deliverables to the client, manage day to day managerial aspects of scheduling events
Create and deliver recurring client value reporting, highlight customer’s strategic successes, and provide ongoing recommendations for further optimization
Informed customers about billing procedures and provided payment option setup assistance.
Worked under strict deadlines in a high pressured, fast paced environment
Traveled with clients and attended industry conferences
Office Manager
05/2001 to 06/2012
Ameri-Life and Health Insurance of Knoxville
Knoxville, Tennessee
Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standards
Managed Payroll
Hiring and Discharging of all Personnel
Human Resources, counseling any employees struggling in their role
Answering telephone calls and emails from customers and clients and directing them to relevant staff
Monitoring office supplies and ordering supplies
Interviewing and training new office employees and organizing their paperwork
Organization and the ability to multitask to complete a wide variety of tasks
Strong interpersonal skills to interact positively with all employees
Weekly and Monthly reporting to Corporate Office
Leadership ability to manage challenges and oversee employees
Attention to detail to ensure tasks are completed thoroughly and correctly
Data Entry
Scheduling of employees shifts
Handled all office decisions under supervision of General Manager
Manager New Business, and Policy Owner Services
02/1997 to 05/2001
American Insurance Administrators, "LLC
Clearwater, Florida
Managed a team of New Business and POS Processors to act as a liaison between career agents and insurance
carriers
Managed the daily operations of New Business, and POS Processors; including but not limited to. employee
payroll, vacation requests, and performance reviews
Developed processes to maintain accuracy and completeness of Life, Health, Medicare supplements, Medicare
Advantage, and Annuity insurance
Established reporting procedures to further communicate pending application discrepancies to appropriate
personnel
Served as a research liaison with the Legal Compliance Team
Managed special projects by serving as a liaison for all Company online of businesses, Company Senior
Leadership Team, and Insurance Carriers
Created training material to further develop Administrative Assistants in the area of Medicare Advantage, along
with Company concerning accuracy and integrity of Client applications
Complied and analyzed data from weekly reports for executive management
Process client cancellations, refunds, delivery receipts, and policies
Scrub applications to ensure accuracy and integrity
Maintain status pending requirements on applications
Complete weekly New Business validation before commission cycle
Verify and upload carrier policy data feeds into Vue
Skills
Microsoft Office, (Word, Excel, Power Point, Outlook) Vue, Image Now, ADP, & AS400 - 10+ years
Data Entry - 10+ years
Scanning, Copying, and Faxing, - 10+ years
Basic knowledge in QuickBooks - 9 years
Answering and Transferring a Multiline Phone System - 10+ years
Education
Longwood High School
High school or equivalent
Business
Middle Island, New York
6/1984
Contact this candidate