Customer Service / sales
Resume:
WENDY GEORGE
**** ********* ******, ***********, ** 45503
Home: 937-***-**** - Cell: 937-***-**** - **********@*****.***
PROFESSIONAL SUMMARY
Motivated sales professional with history of taking on leadership roles in competitive
environments.Skilled networker offering remarkable interpersonal and communication skills.
Seeking to build upon acquired skills and exceed sales quotas in challenging new position.
SKILLS
Inventory control and record keeping
Natural leader
Strong work ethic
Passion for customer satisfaction
Marketing and advertising
Goal-oriented
People-oriented
Exceptional time management skills
Strong interpersonal skills
Team building expertise
Strong conflict resolution skills
WORK HISTORY
03/2016-Current Selling Branch Manager
The Reserves Network – Springfield, Ohio
Generate revenue meet branch goals for key indicators: gross profit dollars, sales,hours, and margin percentage.
Keep expenses within budget, meet revenue, gross profit and show consistent profit and growth.
Sales and customer development selling all areas including engineering and design, manufacturing, distribution, sales and marketing, operations and accounting and finance to all mid-level manufacturing.
Generate new business organize weekly marketing efforts utilizing a sales territory plan by developing and maintaining a sales pipeline.
Customer development through market research and utilizing resources such as customer sales volume report and sales pipeline reports, Increase Business with existing customers.
Staff development and training provide initial training and ongoing training, evaluate staff member’s performance and provide feedback and coaching as needed.
Created and maintain a positive working environment with our customers, temporary employees, co-workers and applicants.
Credit and collections monitor receivables and maintained aging.
Update staff on changes in policies and procedures and ensure that they are being followed, participated and contributed in all required meetings, delegated task/duties to staff in a clear, concise manner.
06/2015 to 02/2016 Front of the house manager
Buckeye Sports Lodge – Springfield, Ohio
Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large
reservations or last minute menu changes.
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Correctly calculated inventory and ordered appropriate supplies.
Strategically developed effective marketing plans to increase sales and profits while
managing costs.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
03/2013 to 06/2015 Front of the house manager
Eastwood American Grill – Springfield, Ohio
Led and directed team members on effective methods, operations and procedures.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Promoted a positive atmosphere and went above and beyond to guarantee each customer
received exceptional food and service.
Recognized and formally acknowledged outstanding staff performance to boost company
morale and productivity.
Actively participated in ongoing customer service programs to build sales and rapport in
the community.
11/2010 to 01/2014 Sales Manager
Air Duct Cleaning – Springfield, Ohio
Answered customers questions regarding products, prices and availability.
Emphasized product features based on analysis of customers needs.
Wrote sales contracts for orders obtained and submitted orders for processing.
Maintained friendly and professional customer interactions at all times.
02/2008 to 06/2010 Owner
#1 Water Source – Largo, Florida
Developed quarterly and annual sales department budgets.
Developed a comprehensive training program for new sales associates.
Planned and directed staff training and performance evaluations.
Approved all sales staff budget expenditures.
Trained all incoming sales team members.
Promptly resolved all customer requests, questions and complaints.
Met existing customers to review current services and expand sales opportunities.
Negotiated prices, terms of sales and service agreements.
Contacted new and existing customers to discuss how their needs could be met through
specific products and services.
Quoted prices, credit terms and other bid specifications.
Wrote sales contracts for orders obtained and submitted orders for processing.
02/1998 to 01/2008 Inside sales rep
Suntasia Marketing – Clearwater, Florida
Emphasized product features based on analysis of customers needs.
Wrote sales contracts for orders obtained and submitted orders for processing.
Answered customers questions regarding products, prices and availability.
Set up new accounts, established customer credit, and set up payment methods.
Managed and recorded all leads from outbound telephone marketing.
Maintained friendly and professional customer interactions at all times.
EDUCATION
1996 Associate of Arts: Marketing
Florida State - Tallahassee, Florida
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