Personal Banker Officer

*

CarolJamba

ShortBiography

PersonalData

Surname : Jamba

FirstName : Carol

DateofBirth : 04.07.83

Nationality : Zimbabwean

Driver’sLicence : 24944AM

HomeAddress : Birayhstreet,Vila18MohamedBinZayedCityAbuDhabi MobileNumbers : +971-*********/+971-*********

EmailAddress :**********@*****.***

CareerSummary

Iam asteadfast,committedandpassionate customercentricindividual,withover15years relevantexperience.Ihaveproventrackofmeetingandsurpassingtargets.Iam anintuitive andattentivelistenerwhoputcustomer'sneedsfirstandoffersviableandinticingcustomer solutions.

1.FormalEducation : BachelorofScience(Honours)DegreeinManagement andEntrepreneurialDevelopmentStudiesSpecialisinginManagementandMarketing

(Women’sUniversityinAfrica)– BookPrizeforBestStudentinIntake. 2.ProfessionalExperience

OperationsOfficer– EmpowerBank(March2022to18October2022)

Conductsandfacilitatesoperatingsystemtests

Preparesandwritestestsscriptsfortesting

Writesoperationalprocessesandproceduremanuals.

Designsapplicationformsforuseinbranches

Conductsoperationalbranchanddepartmentalinspections.

Carriesoutinspectionspriortonewbranchopening

2

PreparesRBZNPSD7monthlyreturn.

Preparesweeklyandmonthlyoperationalreports.

Ordersanddistributesdebitcardtobranches.

Attendsandresolvesbranchqueries.

ExtractsandprocessesfailedZimswitchtransactions.

Facilitatesbranchcashrequests.

Managesbranchcashholdings,ensuringlimitsareobserved.

AdministrationofthepettycashaccountforHeadOfficesubdepartments.

Reviewofthemicrobank’sbusinessconditions.

AssistswithAgentsbankingrecruitment,trainingandoperations.

MerchantPOSAcquiringProjectTeammember.

RemittancesDirectSalesAgent/Teler(HatchTalentSolutions–Ecobank)– June2019 toMarch2020

ProcessingandEncashmentofRemittances

Controlingandsafeguardingcash

MarketingtheRemittancesproductsandgeneratingmarketingreports

CalOverTick-backandfiling

CashChecksontelers

Businessdevelopment– liasingforbusinesswithprospectiveclients.

Writingaccountaquisitionreportsformanagement.

AdministrativeManager(CushionMeMicrofinancePL)– March– June2019

Managingdailyoperationsofthebank

Supervisingandmentoringstaff

AdministrativeandHumanResourcesmanagement

EnsuringbankcomplianceinlinewiththestandingRBZregulations

Ensuringstaffadherencetothebank’sproceduremanualsandcreditpolicy

Monitorcorporateportfolioassetqualityonanongoingbasis

Creatingboardpackforshareholder’sboardmeetings.

Checkingcorrectnessonalthebank’sreports

Assesscreditworthinessofexistingorprospectiveclients

Draftingproposalsforcreditapproval

Ensuringexcelentqualityservicedeliveryinalunits.

Creationandpublicationofalmarketingmaterial.

Planningandimplementingpromotionalcampaigns.

3

Overalresponsibilityforbrandmanagement.

Preparingonlineandprintmarketingcampaigns.

Monitorandreportonmarketingcommunications.

Creatingawiderangeofdifferentmarketingmaterials.

Assistingwithnewproductlaunches.

Maintainingeffectiveinternalcommunications

Analysingpotentialstrategicpartnerrelationships. Metbank

May2017to March2018 : CustomerServicesSupervisor-(RetailBanking Division)

StanbicBankZimbabweLimited

2014toDecember2016 : KYCOfficer– RetailandCorporateBanking AfrasiaKingdom ZimbabweLimited

2013to2014 : BranchAdministrator– RetailBanking

2011to2013 : SeniorPersonalBanker-RetailBanking

2010to2011 : CorporateandSMEBanker-Retail

Banking

2008to2010 : Personal Banker/Foreign Exchange

Officer/Enquiries Officer-RetailBanking

AgriBankofZimbabwe

2007to2008 : Manager’sClerk-Retail Banking

2006to2007 : Teler/CustomerServicesClerk-Retail

Banking

2005to2006 : Waste/LedgersClerk-Retailbanking

3.OtherTrainingandDevelopment

TelerTraining

4

CustomerCareTraining

EffectiveTeamdynamics

ExchangeControlTraining-RBZ

SupervisorySkils

Bancassuarancetraining

CreditAnalysisandManagement

OperatingATMsandCCTVs

Anti-MoneyLaundering

GlobusT24Navigation

FlexcubeandRemmittances(WesternUnion,MukuruandMoneygram)

DSX– TrainingtheTrainer

5.Skils:

- Striveforresultsandqualitycustomerservice.

- Aggressivemarketer.

- Abletodealwithbothindividualandcorporateclients.

- Extensiveexperienceincashmanagement,branchoperations,marketingand customerservice,maintainingclosepersonalcontactswithkeyclients.

- Self-motivated,confidentcommunicatorwithaprofessionalimage.

- Goodpeoplemanagementskils.

- Goodteamplayer.

6.Languages:

-Shona :Excelent

-English:Excelent

-French :BasicConcepts

7.Computerliteracy

BasicConcepts

FileManagement

MSWord

MicrosoftExcel

MicrosoftPowerPoint

Internet&e-mail

GlobusT24

Flexcube

Finacle

WesternUnionandMoneygram

8.Hobbies

ReadingNovels,journalsandnewspapers

ActivememberofLion’sClubInternational

MemberoftheSalvationArmyLeagueofMercy

Traveling

Internetsurfing

5

9.Referees

T.J.Mapanga ElizabethMwafundu

BranchManager OperationsandAgencyBankingManager

AgribankRobertMugabeBranch Empowerbank

Harare Harare

+263********* +263*********

ACharira SMunjoma

BranchManager KYCManager

KingdomBank-FirstStreet StanbicBank

Harare Harare

+263********* +263*********

ENyamurowa BNyamarebvu-Director

OperationsManager CushionMeMicrofinancePL

Metbank Eastlea

Harare Harare

+263********* +263*********

T.M Matundu

CustomerServicesManager

Ecobank-RemittancesCentre

NelsonMandelaBranch

Harare

+263*********

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