Customer Service Handler
Resume:
Brittany M. Nobre
* ******* ****, ********, ** **015
***********@*****.***
Professional Summary
Experience and training as a Child Development Teacher at the MCCS Child Development Center on Cherry Point and at ChildCare Network Incorporated. With 9 years of experience in the hospitality industry to master assessing individual needs on a person to person basis. Developed intuitive customer service and people skills, solid work ethic and capacity to work well under pressure, while maintaining an appropriate balance with time and efficiency in a dynamic fast-paced environment. Gained excellent communication and interpersonal skills and ensured a safe and fun environment with active learning while maintaining an appropriate schedule. Achievement of Certification for ServSafe Food Handler acquiring knowledge of nutritional needs and importance of sanitation requirements, to keep those being cared for in an exceptionally safe and comfortable environment. Completion of Certification for Adult and Pediatric First Aid/CPR/AED to ensure safety of students and staff. As well as multiple certificates of completed training courses in various spaces of study pertaining to pediatric care. Skills include:
Professional Experience
Teacher
Assess children individually on their developmental placement and needs.
Create curriculum specific for age of classroom, as well as for individual children to ensure milestones are reach appropriately for each child, from provided curriculum outlines.
Implement scheduling and structure to classrooms that accommodate state and federal guidelines and procedures.
Train assisting staff on protocols, scheduling, structure and strategies that maintain a safe and adequate learning environment.
Create and implement strategies that teach children their developmental needs, etiquette and safety.
Solely created a developmental assessment that numerically represents individuals placement on a CDC appropriate milestone chart. This shows specific strengths and room for growth for each child specifically in a comprehensible manner.
Restaurant Manager Facilitator
Implemented quality assurance of food care and preparation.
Inspected kitchen, food preparation and storage areas to ensure food safety and customer satisfaction.
Educated and managed personnel with periodic retraining based on changing industry standards.
Educated personnel and implemented safety protocols for COVID-19 to minimize risk to staff and customers.
Created, maintained and trained personnel on inventory upkeep for restaurant facility.
Conducted and supervised daily and weekly inspections of food preparation and storage surfaces.
Handled and trained management on all catering or large events from, available menu with adaptations for any dietary needs to ensuring quality of food preparation and delivery in a timely manner.
Created new menus focused on local market pricing and relevant to the cuisine of the establishment.
Social Media management
Customer relations
Bar Tender
Established lasting relationships with customers and personnel.
Maintained proper sanitation regulations in conjunction with requirements for specific vicinity.
Ensured proper records are kept of each customer that enters premises, as required by ALE for private venues.
Ensured a comfortable and safe atmosphere for all staff and customers.
Child Development Primary Caregiver
Created proper menu for each individual child with adaptations for any dietary needs and/or allergies.
Ensured all children with adaptations to daily menu were receiving the proper plate while preventing cross contamination.
Held parent teach conferences to discuss activities in class along with development of child.
Developed curriculum suitable and specific to each age and child in classroom.
Practiced proper safety measures to ensure the safety of all personnel and students.
Implemented proper sanitation regulations in classrooms, staff rooms and kitchen.
Began studies on Child Development Specialist provided by MCCS Cherry Point with a focus on ages on to two.
Maintained proper ratio of students to teachers at all times.
Taught baby signing in each class to every student.
Knowledgeable on gathering, writing and reporting information for Child Abuse and Neglect.
Certifications
Certified ServSafe Food Handler, National Restaurant Association
Emergency Response for Childcare, Pediatric and Adult AED/CPR/First Aid, EMS Safety An HSI Company
SIDS Certification, NC DCDEE
Abuse Prevention Systems Sexual Abuse Awareness Training
Work History
Teacher, Kiddie Academy, June 2022 - present
Bartender, The Orchards, March 2022 – June 2022
Teacher, Childcare Network Incorporated, May 2021 – December 2021
Restaurant Management Facilitator, Various Locations, September 2020 – May 2021
Bar Tender, Moonrakers, April 2019 – September 2020
Child Development Caregiver, MCCS Cherry Point CDC, September 2019 – March 2020
Education/Professional Training
Emergency Response for Childcare, EMS Safety Courses accommodating AHA ECC Guidelines; Includes Pediatric and Adult AED/CPR/First Aid, EMS Safety An HSI Company, Expires August 3, 2023
ITS-SIDS Training, North Carolina DCDEE, July 7, 2021
Abuse Prevention Systems Sexual Abuse Awareness Training, May 29, 2021
Food Allergies in the Early Care Setting, ChildCare Education Institution, May 24, 2021
Preventing the Spread of Bloodborne Pathogens, ChildCare Education Institution, May 24, 2021
ServSafe Food Handler Training, National Restaurant Association, MCCS Cherry Point, September 19, 2019
General Education for High School Diploma, Boiling Springs High School
References
Trainer MCCS Cherry Point CDC -Pamela Heinzman, 252-***-****, ******.********@****-****.***
Assistant Teacher CNI – Alexis Stodder, 317-***-****
Front of House Manager at The Orchards- Michelle, 717-***-****
Director of Kiddie Academy – Alyssa Lencioni, 717-***-****
Understanding of Child Development Stages
Cross-contamination Education and Protocol
Ability to assess specific needs
Verbal and Written Communication
Time Management
Problem Solving
Writing Active and Fun Curriculum
Microsoft Word, Excel, Adobe Acrobat Pro, PowerPoint
Organization/Prioritization
Social Media management
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