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Customer Service Handler

Location:
Carlisle, PA
Posted:
November 15, 2022

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Resume:

Brittany M. Nobre

* ******* ****, ********, ** **015

717-***-****

adtje7@r.postjobfree.com

Professional Summary

Experience and training as a Child Development Teacher at the MCCS Child Development Center on Cherry Point and at ChildCare Network Incorporated. With 9 years of experience in the hospitality industry to master assessing individual needs on a person to person basis. Developed intuitive customer service and people skills, solid work ethic and capacity to work well under pressure, while maintaining an appropriate balance with time and efficiency in a dynamic fast-paced environment. Gained excellent communication and interpersonal skills and ensured a safe and fun environment with active learning while maintaining an appropriate schedule. Achievement of Certification for ServSafe Food Handler acquiring knowledge of nutritional needs and importance of sanitation requirements, to keep those being cared for in an exceptionally safe and comfortable environment. Completion of Certification for Adult and Pediatric First Aid/CPR/AED to ensure safety of students and staff. As well as multiple certificates of completed training courses in various spaces of study pertaining to pediatric care. Skills include:

Professional Experience

Teacher

Assess children individually on their developmental placement and needs.

Create curriculum specific for age of classroom, as well as for individual children to ensure milestones are reach appropriately for each child, from provided curriculum outlines.

Implement scheduling and structure to classrooms that accommodate state and federal guidelines and procedures.

Train assisting staff on protocols, scheduling, structure and strategies that maintain a safe and adequate learning environment.

Create and implement strategies that teach children their developmental needs, etiquette and safety.

Solely created a developmental assessment that numerically represents individuals placement on a CDC appropriate milestone chart. This shows specific strengths and room for growth for each child specifically in a comprehensible manner.

Restaurant Manager Facilitator

Implemented quality assurance of food care and preparation.

Inspected kitchen, food preparation and storage areas to ensure food safety and customer satisfaction.

Educated and managed personnel with periodic retraining based on changing industry standards.

Educated personnel and implemented safety protocols for COVID-19 to minimize risk to staff and customers.

Created, maintained and trained personnel on inventory upkeep for restaurant facility.

Conducted and supervised daily and weekly inspections of food preparation and storage surfaces.

Handled and trained management on all catering or large events from, available menu with adaptations for any dietary needs to ensuring quality of food preparation and delivery in a timely manner.

Created new menus focused on local market pricing and relevant to the cuisine of the establishment.

Social Media management

Customer relations

Bar Tender

Established lasting relationships with customers and personnel.

Maintained proper sanitation regulations in conjunction with requirements for specific vicinity.

Ensured proper records are kept of each customer that enters premises, as required by ALE for private venues.

Ensured a comfortable and safe atmosphere for all staff and customers.

Child Development Primary Caregiver

Created proper menu for each individual child with adaptations for any dietary needs and/or allergies.

Ensured all children with adaptations to daily menu were receiving the proper plate while preventing cross contamination.

Held parent teach conferences to discuss activities in class along with development of child.

Developed curriculum suitable and specific to each age and child in classroom.

Practiced proper safety measures to ensure the safety of all personnel and students.

Implemented proper sanitation regulations in classrooms, staff rooms and kitchen.

Began studies on Child Development Specialist provided by MCCS Cherry Point with a focus on ages on to two.

Maintained proper ratio of students to teachers at all times.

Taught baby signing in each class to every student.

Knowledgeable on gathering, writing and reporting information for Child Abuse and Neglect.

Certifications

Certified ServSafe Food Handler, National Restaurant Association

Emergency Response for Childcare, Pediatric and Adult AED/CPR/First Aid, EMS Safety An HSI Company

SIDS Certification, NC DCDEE

Abuse Prevention Systems Sexual Abuse Awareness Training

Work History

Teacher, Kiddie Academy, June 2022 - present

Bartender, The Orchards, March 2022 – June 2022

Teacher, Childcare Network Incorporated, May 2021 – December 2021

Restaurant Management Facilitator, Various Locations, September 2020 – May 2021

Bar Tender, Moonrakers, April 2019 – September 2020

Child Development Caregiver, MCCS Cherry Point CDC, September 2019 – March 2020

Education/Professional Training

Emergency Response for Childcare, EMS Safety Courses accommodating AHA ECC Guidelines; Includes Pediatric and Adult AED/CPR/First Aid, EMS Safety An HSI Company, Expires August 3, 2023

ITS-SIDS Training, North Carolina DCDEE, July 7, 2021

Abuse Prevention Systems Sexual Abuse Awareness Training, May 29, 2021

Food Allergies in the Early Care Setting, ChildCare Education Institution, May 24, 2021

Preventing the Spread of Bloodborne Pathogens, ChildCare Education Institution, May 24, 2021

ServSafe Food Handler Training, National Restaurant Association, MCCS Cherry Point, September 19, 2019

General Education for High School Diploma, Boiling Springs High School

References

Trainer MCCS Cherry Point CDC -Pamela Heinzman, 252-***-****, adtje7@r.postjobfree.com

Assistant Teacher CNI – Alexis Stodder, 317-***-****

Front of House Manager at The Orchards- Michelle, 717-***-****

Director of Kiddie Academy – Alyssa Lencioni, 717-***-****

Understanding of Child Development Stages

Cross-contamination Education and Protocol

Ability to assess specific needs

Verbal and Written Communication

Time Management

Problem Solving

Writing Active and Fun Curriculum

Microsoft Word, Excel, Adobe Acrobat Pro, PowerPoint

Organization/Prioritization

Social Media management



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