Payroll Manager Implementation

JAMES R. LEMKE

West Hartford CT 860-***-**** **********@*****.***

Professional Summary

Seasoned Senior Manager, Project Leader, Payroll Manager with over 20 years of experience providing managerial, operational, and technical leadership in a variety of industries. Extensive experience in all aspects of project management including quality and process improvements, client needs elicitation, cost reductions, risk management, resource allocations, process improvements, and team leadership. Continually exceeds expectations by building valuable relationships and works well with people at all levels of an organization including stakeholders, management, team members, vendors, and clients. Skills

● Technical Implementation & Workflows

● Project Management & Prioritization

● Team Leadership & Development

● Design, Development & Testing

● Work Plans, Timelines & Estimates

● Quality Controls & Process Improvements

● Stakeholder & Contractor Relationships

● Requirement Analysis

● Vendor Relationships & Contract Negotiations

● Production Scheduling & Resource Allocations

● Cross-Functional Team Coordination

● Process & Workflow Improvements

● Risk Management & Mitigation

● Delivery Milestones & Change Management

Work History

Senior Implementation Manager – Eagle Investment Systems/BNY Mellon

● Converted clients onto various Investment Accounting Platforms PAM, Portia, and Eagle STAR/PACE.

● Successfully implemented with Microsoft, McMorgan & Co., Lord Abbott, Conning, Allianz, DFA and many others.

● Designed many interfaces including positions, SMFs, and trades to load data from sources into the accounting system.

● Worked extensively with international developers in India and Moldova to enhance and fix bugs in supported software.

● Drove end-to-end delivery of Eagle implementation projects, conducted daily meetings, and created delivery schedules.

● Managed successful delivery of entire contractual client scope, led QA testing, and designed new, efficient workflows.

● Monitored and managed client relationships and satisfaction while acting as an escalation point for all involved parties.

● Identified and solved potential issues that could prevent the satisfactory and timely completion of global implementation.

● Ensured a proper transition from implementation to production with the assigned client services representative.

● Developed, produced, and managed a master implementation project plan to ensure timely achievement of deliverables.

● Organized and led meetings with key stakeholders to review project status and discuss issues, risks, and resolutions.

● Coordinated and acted as an escalation point for all involved parties during the length of project implementations.

● Assisted customers in the Prepare, Plan, Design, Validate, and Deploy phases of implementation for various products.

● Managed approximately 15 to 20 implementations, owned high (70%) utilization, and ensured customer satisfaction.

● Built project plans, scheduled resources, and provided best practice project management to oversee/conduct projects.

● Prepared and efficiently used management deliverables including Project Plans, Change Requests, and Project Lists.

● Monitored/controlled coaching to customers, performed customer status calls, and provided project risk analysis.

● Maintained regular contact with Client Project Champion to provide updates and the ongoing status of project progress.

● Notified the Client Executive Sponsor and Client Project Manager of non-resolvable issues and submitted solutions.

● Maintained overall control of the schedule, budget, and scope while ensuring availability of sufficient resources/funding.

● Ensured project plans and work products were based on approved/agreed-upon requirements for executing all activities.

● Tracked project issues and status of deliverables and worked with appropriate parties to resolve any outstanding issues. Payroll Manager – State of Connecticut

● Responsible for successful run of bi-weekly payroll for 22,000 state employees.

● Reconciled and filed 940, 941 and W-2’s required by federal and state agencies.

● Implemented and managed system upgrades with software vendors.

● Responsible for payroll data requests from internal and external auditors for system and departmental audits.

● Worked with payroll staff to ensure accurate reporting of employee time by the departmental heads.

● Reconciled biweekly tax deposits as well as Retirement, United Way, and garnishments.

● Designed, implemented, and processed supplemental payroll to cover - missed payments, employee travel, tuition reimbursements, bonus payments,

● Worked with all state agencies, attorneys, State Comptroller in matters related to compensation, union arbitrations, attendance, or any other matters involving payroll information. Created necessary reports and queries to resolve/validate matters.

Education

University of Hartford

Master of Business Administration in Finance

University of Hartford

Bachelor of Science in Business Administration, Accounting

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