Customer Service Care
Resume:
Ilaysia Scott
Westerville, OH 43081
***********@*****.***
Career Summary
Self-motivated individual with a strong customer service background that includes experience in inbound sales. Keen attention to detail with result driven objective. Easily taught and born leader who is ready to lead.
Experience
January 2021- present
Safelite Auto Glass – Sales Representative
●General customer care that includes taking inbound calls to deescalate/resolve customer issues, schedule customer appointments via the insurance company, and file customer class claims.
●Answer questions regarding services
●Facilitate appointment arrangements
February 2019 - December 2020
Nail Tech - Esthetician
●Customer service duties include evaluation of customer skin condition, provide skin care consultation and recommendation for treatment, along with appointment arrangement.
●Responsibilities included waxing, eyelashes installation, and eyebrow shaping
June 2018 - September 2018
Teleperformance - Telemarketer for Ann Taylor
●Assist customers on inbound calls related to online orders
●Deescalate customer concerns
●Troubleshooting customer orders and tracking packages
●Make suggestions on provide resolutions that best fit the customer’s needs
May 2017 – May 2018
Jolly Tots Daycare Center
Caregiver for infant through two-year old children
Communicate and facilitate any questions and concerns of the parents
Education
Graduate of 2018
Beechcroft High School
Graduate of 2019
Aveda Institute Esthetics Program
References:
Upon Request
Contact this candidate