Customer Service Representative
Resume:
Sally Alabi
Cabin Crew (B*** Classic)/ Customer Service
Representative
ABOUT ME
A purpose-driven Cabin Crew Member with a passion for providing excellent service, dedicated to ensuring the satisfaction of clients. I am a trained cabin crew and a certified Customer Service Professional with 3 years of experience in customer service. I have achieved excellent success in customer satisfaction and efficiency. As a professional, I have been able to handle diverse duties to foster safety and to prevent service failure while providing the utmost satisfaction for customers.
+234) 080*-***-****
**************@*****.***
www.linkedin.com/in/SallyAlabi
29, Babatope Street, off Brown
Road, Aguda, Surulere, Lagos
State.
Date of Birth: 10th October 1996
EXPERIENCE
National Youth Service Personnel
A’Lime Media LTD. Lagos State July 2021-July 2022
● Provided information, guidance, and assistance to clients when needed.
● Responsible for catering to guests.
● Informed management about complex client issues and resolutions.
● Scheduled internal and external meetings.
● Developed content calendars across all platforms.
● Provided support to staff and clients.
● Collaborated with the team to develop campaign themes.
● Ensured brand consistency.
● Responsible for the preparation of invoices and receipts for clients and the filing of documents.
● Planned office meetings and conferences.
● Assisted in the management of projects.
● Monitored metrics and daily engagement across all social media platforms.
EDUCATION
Cabin Crew Ab-Initio
Aero Training School (Aero
contractors of Nigeria LTD.)
Lagos State.
2022
B.Sc International Relations
Obafemi Awolowo University
Ile-Ife, Osun State.
2016 - 2020
Grade:
Second Class (Upper Division)
West African Certificate
Examination
Our Lady of Nigeria Secondary
School Oghara, Delta State.
2007 - 2013
Customer Service Representative
Elev8 Global Concept Limited Lagos October 2020 - June 2021
● Assisted in building positive and productive relationships with clients.
● First point of contact for both online and walk-in clients.
● Informed management about complex client issues and resolutions.
● Provided support to clients.
● Analyzed and resolved service issues promptly.
● In charge of office management and responsible for the everyday operations of the office.
● Aided less experienced and new members of Staff.
● Received and entertained guests.
● Assisted the office accountant in preparing and sending out invoices to clients.
● Managed the office imprest.
First School Leaving
Certificate
Eucharistic Heart of Jesus
Nursery and Primary School
Ughelli, Delta State.
2007
SKILLS
● Communication
● Customer Service
● Customer satisfaction
● Customer Experience
● Teamwork
● First Aid
● Customer Loyalty
● Problem Solving
● Troubleshooting
● Crew Resource Management
● Aviation Security
● Handling Dangerous Goods
● Spanish
● Workplace Safety
● Flight Safety
● Time Management
● Excellent Interpersonal
Relationship
● Public Service
● Conflict Resolution and
De-Escalating
Executive Assistant
Quebec Attorneys Lagos State November 2015 - June 2016
● Worked directly with the Managing Partner and
directly with clients.
● Helped with online research and was in charge of office management with the responsibility for everyday safe and effective operations of the office.
● Scheduled Meetings.
● Answered and responded to phone calls, communicating messages and information to the executives.
● Maintained records and documents for company executives.
● Organized and prepared for meetings, including
gathering documents and attending to logistics of
meetings.
Customer Service Representative
Bestalins Ventures Delta State September 2013 - October 2014
● First point of contact for both online and walk-in clients.
● Responsible for basic bookkeeping and product log.
● Responsible for daily inventory of the inflow of cash.
● Planning and managing office imprest.
● Ensuring safety and proper maintenance of office equipment and space.
LICENSE &
CERTIFICATION
S
Nigerian Civil Aviation Authority
Cabin Crew License
Aero Training School
Certificate of Completion(Cabin Crew
ab-initio)
Customer Service Foundations
Aero Training School
Crew Resource Management
Aero Training School
Dangerous Goods
Aero Training School
Aviation Security
Aero Training School
First Aid
Aero Training School
Ditching and Evacuation Drills
LANGUAGES AWARDS
● ENGLISH (proficient) Most Punctual
Employee,
● SPANISH (intermediate) A’Lime Media
LTD., 2021.
REFERENCE
Professional and personal references available upon request. Linkedin
Customer Service: Problem Solving &
Troubleshooting.
Customer: Handling Abusive
Passengers
De-Escalating Conversations for
Customer Service.
Creating Positive Conversations with
Challenging Customers.
Contact this candidate