Sales Associate Customer Service
Resume:
Griffin Roberts
Auburn, NY *****
***********@******.***
I am a punctual professional focused on exceeding expectations and building co-worker loyalty. I have a flexible schedule and strong people skills.
Authorized to work in the US for any employer
Work Experience
Correctional Officer
NYSDOCCS - Romulus, NY
August 2018 to Present
Care, Custody, and Control of the incarcerated population for the State of New York Customer Account Representative
Rent A Center - Auburn, NY
July 2017 to May 2018
I am in charge of customer accounts. Accepting over the phone and in store payments for customer accounts. I load and unload Ashley trucks. I deliver merchandise to customer's homes. I clean the showroom floor and stock the showroom. I do inventory twice a week. Shift Manager
GameStop - Auburn, NY
January 2017 to July 2017
Key holder. Open or close store. Count money. Stock shelves. Take in shipment. Clean store. Run cash register.
Shift Manager
ThinkGeek / GameStop - Syracuse, NY
December 2016 to January 2017
Key holder. Open or close store. Count money. Stock shelves. Take in shipment. Clean store. Run cash register.
Staffing/Security
RMW Event staffing/security - Jordan, NY
April 2016 to August 2016
Worked as security or any type of staff at concerts and events. Cashier
Pit Stop - Weedsport, NY
January 2016 to March 2016
Mopped floors, stocked shelves, ran cash register, cleaned bathrooms, and stocked fridges. Quality Assurance Inspector
Tessy Plastics - Elbridge, NY
November 2014 to September 2015
Quality Assurance
Made sure that products were produced on time and are of good quality. Monitored product standards and quality-control programs. Tested products or subassemblies for functionality or quality. Sales Associate
Cannon Pools - Auburn, NY
June 2011 to October 2013
Operated a cash register for cash, check and credit card transactions with 100% accuracy. Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Identified potential shoplifters and alerted management. Trained 3 new sales associates each quarter.
Handled all customer relations issues in a gracious manner and in accordance with company policies. Welcomed customers into the store and helped them locate items. Educated customers about the brand to incite excitement about the company's mission and values. Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Education
High school or equivalent
Skills
• Customer Service
• Quality Inspection
• Computer Literacy
• Merchandising
• Upselling
• Quality Assurance
• Law Enforcement
• Security
Additional Information
Skills
Customer-oriented
Active listening skills
Credit card transactions
Retail sales
Computer literate
POS systems knowledge
Blueprint interpretation expertise
Assembly line production
Production procedures
Upselling techniques
Merchandising
Stocking
Skilled problem solver
Personable
Motivated team player
Employee relations
Interpersonal skills
Microsoft applications skills
Extremely quick learner
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