RF

RAMILA FROHAR

adtjc4@r.postjobfree.com 424-***-**** Palmdale, CA 93550

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Customer Service

Effective customer upselling

Menu memorization

Safe food handling

Sales Techniques

Verbal and Written Communication

Event Planning

Microsoft Office

Attention to Detail

Relationship Building

Problem-Solving

Social Media

Google suite

Strong teamwork

Leadership skills

Bilingual: English/Farsi

Dodger Stadium Los Angeles, CA

Concession Stand

04/2022 - 10/2022

Received orders and fulfilled orders quickly and efficiently. Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements. Served food and beverages with focus on quality items and superior service.

Calculated and processed payments, communicating with customers to ensure accuracy and satisfaction.

Coco Ichibanya Brentwood, CA

Server

09/2021 - 11/2021

Greeted customers, answered questions and recommended specials to increase profits.

Prepared salads, appetizers and garnishes to assist kitchen staff. Maintained accuracy while handling payments, giving change and printing receipts to customers.

Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Resolved customer concerns with friendly and knowledgeable service. Dillard's Palmdale, CA

Sales Associate

05/2021 - 08/2021

Helped customers find specific products, answered questions and offered product advice.

Built and maintained relationships with peers and upper management to drive team success.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Built trusting relationships with customers by making personal connections.

Summary

Skills

Experience

Panache Bridal Beverly Hills, CA

Sales Associate

05/2019 - 01/2020

Gave top-notch service to everyone in order to provide ample sales opportunities.

Maintained current store, product and promotional knowledge to drive consistent sales.

Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions. Answered requests and concerns with friendly and knowledgeable service. Bahai Center Los Angeles, CA

Volunteer

07/2017 - 11/2018

Worked in church office to answer telephone calls and organize records. Assisted with coordinating grounds maintenance to keep church looking professional.

Demonstrated and reinforced values of caring, respect, honesty and responsibility.

Monitored children entering, during and after weekly youth programs. Petco Los Angeles, CA

Volunteer

03/2016 - 04/2017

Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.

Identified animal health concerns and discussed problems with owners. Helped pet owners improve care of animals by advising on individual animal needs.

Offered every owner exceptional customer service and support as well as top-notch care to each animal.

Penn Foster College Scottsdale, AZ

Certificate in Introductory Coursework in Health Care 07/2022

Penn Foster

High School Diploma

Education and Training

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