Property Management Consultant
Resume:
Wanda S. Love
Clearwater, FL. 33767
*********@*****.***
Career Summary: Resourceful proven multi-family Regional Manager and Operations Manager. Performance improvement expert with a strong ability to establish efficient operational infrastructure, improve market position and drive growth. Leverages broadly applicable skills gained during more than 28 years of business experience. Forges excellent relationships with customers, staff, colleagues, coupled with proven team building abilities. Broad management background to include experience in managing A – C rated properties; new construction, luxury, renovations, bond financed, deferred maintenance, marketing and image challenged communities with small private owners to large fee management companies. Successful in two start-up companies in the past 11 years PROFESSIONAL EXPERIENCE
Career History:
11/12- Present
LOVES PROPERTY SERVICES, INC./Trash Butler – Contractor/Co-founder Partnered with Trash Butler to start up Doorstep Valet Trash service targeting the multi-family industry nationwide. Successfully generated over 5mm in business in first 4 years with long term contracts. Responsible for generating leads, launching the service onsite, inventory control, payroll, collateral material, developed training for “Butler’s” and all operational SOP’s. Responsible for Customer service, building partnerships and renewals for existing clients coupled with new business contracts. Actively participating in industry trade shows and multi-family exhibits nationwide. Trash Butler raised 4.2 mm in funding to scale the business in 2018.
11/08 – 11/12
CREATIVE MULTICARE, INC. – St. Petersburg FL.
Operations Manager – Responsible for a start up division in St. Petersburg Florida covering Pinellas, Hillsborough, and Manatee counties. CMI is service provider to the multi-family industry; services include carpet restoration and resurface counter tops, tubs and cabinets. Initially started with one service truck and grew to 10 within 24 months of opening the division. Responsible for expanding customer base, marketing, troubleshooting, recruiting, OSHA training, fleet management, trade show exhibits, team building, customer service and collections. The division is recognized to be the fastest growing within the organization.
02/05 – 11/08
HMI PROPERTY SOLUTIONS – Atlanta Georgia
Area Regional Manager – Successfully managed seven communities, and positioned portfolio to increase occupancy 22% in 10 months. Increased net operating income, reduced move in specials, closed gap between market rent and effective rent 17% in soft market conditions. Increased resident retention 16% and recognized for achieving the highest score on property inspections and bi-annual audit. Built strong team environments, boosted employee morale, motivation and improved overall operations. Responsible for profit and loss reports, variance reports, owner reports and monthly marketing plans. Southern Pines (404 units) Decatur GA, Kensington Manor (340 units) Decatur GA, Briarlake Village (192 units) Atlanta GA, Lake Colony (188 units) Norcross GA, Southern Woods (104 units) Tucker GA, Southern Oaks (100 units) Stone Mountain GA, Southern Oaks Too (65 units) Stone Mountain GA 06/01 – 11/04
Marketing Solutions Inc. – McDonough GA
Owner – President
Provided a wide variety of services to multi-family owners and related companies; marketing and promotions, property acquisitions, Regional manager assignments, advertising strategies, property evaluations, shopper reports and lease training. In addition, I was actively involved in the startup promotion to launch “Homes and Land Magazine” to several Georgia counties. Negotiated sales contracts for print advertising, Billboards and mall kiosk, coupled with shared revenue rates for rental space at retail locations, outlet and national mall chains. In 2003 I was contracted by Lane Company as a contracted Regional Manager that materialized into a permanent position. LANE COMPANY – Atlanta Georgia
Regional Manager – Successfully trained and motivated business managers to increase occupancy and cash flow in soft economic conditions. Implemented resident retention program and effectively closed the back door. Increased qualified traffic with outreach marketing program and reduced concessions. Maintained positive client relationships from the fee management prospective and prepared monthly owner reports and executive summaries. Increased occupancy and income and reduced delinquents and operating expenses. Managed cash infusion for an exterior facelift and participated in the bonding process during the condo conversion of 119 units.
Rivers Edge (229 units) Jonesboro GA, Summerset (240 units) Conyers GA,Summer Lake (270 units) Dunwoody GA, Glenridge (119 Units) Dunwoody GA, Summer Terrace (174 units) Buckhead GA 9/97 – 06/01
DAVIS DEVELOPMENT INC. – Stockbridge GA -Regional Manager Successfully managed 60 plus employees, maintained an average occupancy of 96%, performed marketing analysis, assisted with due diligence, property acquisitions, specialized in new lease up properties, annual budget preparations and monthly financial reviews, vendor negotiations, property evaluations, employee recruiting and training, coupled with creating training manuals, brochures and floor plans for future properties.
Carrington Park (330 units) Jonesboro GA, Waterford Landing (260 units) Stockbridge GA, Saddle Creek
(276 units) McDonough GA, Carrington Park (210 units) Little Rock AK, Marquis (260 units) Morrow GA, Carrington Ridge (290 units) Stockbridge GA, Carrington Park (140 units) Buckhead GA, Carrington Park
(210 units) Gainesville GA, Carrington Place (220 units) Lawrenceville GA 9/95 – 9/97
SOUTHEASTERN CREDIT/NATIONAL CREDIT COLLECTIONS – Morrow GA Regional Sales Representative
Open and maintained sales office for property management collection service in Orlando Florida for an Atlanta based company. Successfully built and maintained a client base, sales and customer service, client relations, trouble shooting, collection reports, headed up training classes, monitored account progress, promotions and responsible to set up trade shows on a national level. EDUCATION:
Pending CAS Designation – NAA
Clayton State College – Continued education Excel 101 and 102 Dekalb Community College – Data Entry 1983
Skills: One-site AMSI, Yardi, Budget Control Ledger, ACT, MS Word, Power Point, Wufoo, Zoho CRM, Outlook, Excel, Slack and Sales Force
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