Service Representative Customer

Kenya aduralere

*****.*********@*****.*** 281-***-****

Career Overview

Dedicated Customer Service Representative in search of a remote position motivated to maintain customer satisfaction and contribute

to company success.

Core Strengths

Microsoft Office Suite- PowerPoint, Excel, Word, Outlook

SAP & Siebel, AS400

Typing Speed- 57 WPM

Data Entry, Copying, Scanning, Fax

Courteous demeanor

Positive, energetic, resourceful and enthusiastic work attitude

Telephone inquiries specialist

Customer service expert

Adaptive team player

Strong organizational and time management skills

Active listener, excellent multi-tasking ability

Seasoned in conflict resolution

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Assistance

Worked with company systems and diligently completed all assigned tasks.

Product Sales

Cross-sold services upgrading customers to different plans and product packages.

Database Maintenance

Maintained company data bases, verified, edited, and modified member’s information.

Related Experience

Work at Home Customer Service Representative

Academy Sports & Outdoors, Houston TX, October 2016-October 2017

Answer customer calls and chats

Order Entry, Internet research, Upsell/Cross sell products

Resolve customer issues

Temporary Compliance Clerk

Academy Sports and Outdoors, Katy TX, March 2013-May 2013

Data Entry

Complete Manufacturer Statement of Origins (MSO) for motor and boat sales

File and Pull MSOs

Complete MSO data in company intranet

Compile MSO data into Excel spreadsheets for accurate processing

Mail MSOs daily to customers and nationwide Academy stores

Texas Works Advisor III

Texas Health and Human Services Commission, Houston, TX, March 2010-Feb 2013

Accurately determine eligibility for TANF, Food Stamps & Children’s Medicaid Programs

Interview Clients, document and verify case data

Explain benefits, requirements and review ongoing services for clients

Research and Case Management

Clerical functions as needed/ Front window receptionist

Customer Service Representative

Shell Oil Products US, Lubricants Division, Houston, TX, May 2009-December 2009

Directory Assistance, Documentation Copies, Order Entry

Maneuver through databases to locate information for Lubricants customers

Troubleshoot Accounting issues

Customer Service Representative/Customer Service Manager

Champion Energy Services, LLC, Houston TX, July 2007- October 2008

Answer calls, fax and email concerning Commercial and Residential accounts

Handle escalated issues, manage special accounts

Monitor phone volume and work load for Customer Service Representatives

Implemented Customer Service guidelines and developed reference notebooks for

Customer Service Representatives

Liaison between Customer Service Representatives and Upper Management

Maneuver through databases, ERCOT and iSigma, locating pertinent information

Solutions Consultant/Customer Service Representative

Shell Oil Products US, Shell Solutions Center, Houston TX, November 2005-July 2007

Answer incoming calls from Shell Channel Partners and End Consumers

Assign Maintenance Service Requests

Assign Gasoline Order Requests to Order Management Department

Create Prepaid Gasoline Orders and Assigned to C.O.D. Help Desk

Search several databases for needed information i.e. Comet, Polecat, SAP & Siebel

Record and process contamination claims for Shell Oil End Consumers

Make outbound calls to customers, station managers and other necessary parties concerning claims

Custom Product Specialist / Customer Service Representative

Great American Business Products, Customs Department, Houston, TX, November 2004-August 2005

Inbound Call Center Customer Service Representative

Great American Business Products, Call Center, Houston, TX, April 2002 -November 2004

Pulled and processed customized product orders, provided order status to customers

Communicated to outside vendors ensuring high quality products & efficient customer service

Maintained service standards while providing exceptional customer service

Cross-sold, Up-sold and promoted products to customers

Followed up with customers to ensure products were received and were correct,

Handled large inbound call volume (80-100 calls daily)

Education

Bachelor of Science in Secondary Education / Emphasis in Psychology & Sociology

Bowling Green State University, Bowling Green, OH, Graduation year 2000

Contact this candidate