Customer Service Data Entry
Resume:
Rahsheda Clark
Indianapolis, In
************@*****.***
Career Objective
Seeking an entry-level position to begin my career in a high-level professional environment. I offer experience in leading and managing diverse teams, motivating them to achieve business objectives through innovative and creative solutions which positively contribute to the bottom line. I am now seeking an opportunity where I can utilize my expertise to deliver strategic procurement programs.
Skills:
Interpersonal skills, Fluent in software programs,Video conferencing, customer service, adaptability, verbal communication, problem solving, communication skills, data management, accounting, problem solving, leadership, work ethic,
RES Family Development Inc (CEO) IN — 2004-2021
Collaborated with Board of Directors, parents and teachers. Assisted with recruiting of staff, directors, and clients. Marketing and communications skills, financial management. Excellent interpersonal skills, communication skills, customer service skills, Upheld the vision and philosophy, and made sure we met the the relevant standards set by state. Determined all needs of the preschool, protected the health and safety of children and staff and reported all necessary concerns to Board of Directors. Oversee daily operations, managed staff, assisted with creating policies, and develop curricula which conform to state requirements, Level 4 Paths to Quality, Ensure property well maintained at all times, managed financial transactions and prepared budgets, maintained preschools website and social media pages, scheduled training for CPR, First Aid and Universal Precaution for all staff members, Identify and schedule all fundraising events with approval of Board. Oversee the planning and preparation of meals for children. Scheduled on-going training for staff. Strong Leadership and Administrative Skills, Creating business plans, improving performance, developing organizational culture. Handled all inbound and outbound calls, solving customers complaints, and inquiries. Friendly, and polite to ensure customer service retention and satisfaction.
Agricultural Pest Control, (Customer Service Rep/Accounts Receivable), CA — 2001-2003 Fielding customer calls, scheduling services, appointments and resolving concerns, maintained over 500 accounts. Accounts Receivable, data entry, monitoring accounts receivable and coordinating payroll. Managing database records, drafting status reports on customer service issues. Data entry and research to troubleshoot customer problems. Answer phones, worked over chat platforms to address customers questions about different types of products or service options. Adept at handling 50+ calls on a daily basis while consistently resolving clients issues smoothly and quickly. Collect source data such as customers names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software.
HSBC, (Customer Service Rep Lead), CA— 1999-2001
Exceptional Customer Service in a timely manner while working in a fast paced busy contact center and adhering to all policies and procedures. Processed a wide range of transactions, while maintaining a high degree of accuracy. Excellent attention to detail skills. Educating customers around HSBC products and alternative digital banking. Managed over 100 employees. Answered calls, resolved problems at 100% accuracy.
EDUCATION
Sweet Water High School, San Diego, CA - Diploma, 1997 Ivy Tech Community College-Associates of Applied Science in Early Childhood Education -2014 T.E.A.C.H, IN -Indiana Child Development CDA 2007
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