Customer Service Representative
Resume:
Monica Padilla
San Antonio, TX *****
*******************@***********.***
Authorized to work in the US for any employer
Work Experience
Produce
HEB - San Antonio, TX
May 2022 to Present
1. Clean, cut, package fruit.
2. Record temperatures for each fruit product.
3. Provide customer service to customers requesting assistance. 4. Organize and maintain cleanliness at all times in and out of working areas. Web tech
TaskUs - New Braunfels, TX
January 2022 to June 2022
1. Assisted member and new customers with account and billing issues. 2. Replied to emails in orderly manner.
3. Provided excellent customer service and resolved any tech issues regarding Roku’s, Apple TV, Samsung TV,etc.
4. Reset passwords and accounts, provided assistance with renewal of subscriptions. Customer Service Representative
BCForward- Accenture- Contract - San Antonio, TX
May 2021 to October 2021
• Handlers high volume medical calls from Residents in the state of Massachusetts.
• Assisted members and new members with high quality customer service.
• Provided information to members in regards to qualifications for assistance program, and benefits.
• Assisted New members with application submissions. Member Services Representative
DentaQuest- Contract - San Antonio, TX
November 2020 to April 2021
• Answer high call volume calls from members and dental providers.
• Able to demonstrate great customer service skills while explaining dental benefits to our members and providers.
• Assist over 100 callers per day in changing dental provider homes, break down of benefits, and also updating and information for their dental policies. CSR
CentroMed - San Antonio, TX
May 2018 to September 2020
Answered phones.
Assisted patient with insurance verification.
Scheduled appointments for treatments.
Confirmed appointments.
Submitted insurance claims for treatment.
Appointment Specialist
Medcare Associates - Castroville, TX
January 2017 to June 2017
Verified insurance.
Answered multiple phone lines.
Set appointments, verified appointments.
Refilled medications.
CSR
Nationwide Mutual Insurance Company - San Antonio, TX August 2015 to September 2016
Customer service representative.
Answered incoming calls.
Assisted customers with monthly payments.
Changed policies on insurances.
Solved issues with policy changes.
Dental Assistant/Receptionist
METROHEALTH SYSTEM - San Antonio, TX
July 2014 to June 2015
Assisted Dentist with dental procedures.
Set and scheduled appointments.
Turned over rooms.
Filed dental documents.
Education
High school or equivalent
Broady Lee Academy - Kirby, TX
January 2013 to April 2013
Skills
• Customer Service (7 years)
• Communications (5 years)
• Data Entry (7 years)
• Computer skills (7 years)
• Phones (5 years)
• Bilingual
• Customer Support
• Multi-line Phone Systems
• Dental Receptionist
• Dentrix
• Spanish
• Medical Scheduling
• Eaglesoft
Languages
• Spanish - Fluent
• English - Fluent
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