Customer Service General Manager
Resume:
Roberto Ramos
Osceola Wisconsin
********.************@*****.***
EXPERIENCE
Phillipmedzie, New Ricmond WI— operator
March 2022 - PRESENT
Take parts from press check it and quality
Polaris inc, Osceola WI — assembler
October 2021- March 2022
Engine assembly
Produces components by assembling parts and subassemblies. Reads and deciphers schematics, blueprints, and assembly instructions. Positions or aligns components and parts, either manually or with hoists. Uses hand tools or machines to assemble parts.
One auto parts, Ututado Puerto Rico — general manager
September 2018- august 2021
General Managers monitor the daily operation of the business..meet the strategic goals for their division and teams by setting operational policies and budgets. also supervise employees to perform their tasks effectively throughout the day.
Puerto Rico Engineering Distributor Company (PREDCO
Arecibo Puerto Rico – engineering sale representative
March 2015-august 2018
●Serves customers by identifying their needs and engineering adaptations of products, equipment, and services.
●Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and others in a position to understand service requirements.
●Provides product, service, or equipment technical and engineering information by answering questions and requests.
●Establishes new accounts and services accounts by identifying potential customers and planning and organizing sales call schedule.
●Prepares cost estimates by studying all related customer documents, consulting with engineers, architects, and other professional personnel.
●Determines improvements by analyzing cost-benefit ratios of equipment, supplies, or service applications in customer environment and engineering or proposing changes in equipment, processes, or use of materials or services.
●Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements.
●Submits orders by conferring with technical support staff and costing engineering changes.
●Develops customer’s staff by providing technical information and training.
●Prepares sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends.
●Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
●Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed, recommending options and courses of action, and implementing directives.
●Contributes to team effort by accomplishing related results as needed.
●Problem solving
●Product knowledge
●Selling to customer needs
●Software requirements
●Product development
●Presentation skills
●General programming skills
●Technical understanding
●Verbal communication Requirements analysis
EDUCATION
University of Puerto Rico, bayamon PR — marketing & accounting
August 2008- MONTH 2012
Polytechnic university of Puerto Rico, San Juan PR — mechanical engineering
August 2004 - March 2008.
Special skill
automotive mechanics
industrial mechanics
ability to work with compressed air systems and transfer pumps, blowers, pipes
LANGUAGES
Spanish, english
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