Satya D

Customer Associate

C 945-***-**** adtj92@r.postjobfree.com

Professional Summary

Highly motivated customer service professional with 2+ years of experience in handling complex customer issues, added new customer business, receiving positive customer feedback.

Education

Diploma in IT ‘19, India.

Professional Experience

Concentrix May 2020– Dec 2021

End client: AXIS Bank

Customer Associate – Call Centre

Concentrix is an American business services company specializing in customer engagement and business performance.

Responsibilities

Worked as customer associate answering mails and taking customer calls as required. Creating internal tickets using tools like Saksham and CTL on behalf of customers.

Provided customer service during an average of 30-40 mails and an average of 10-15 calls per day by answering customer inquiries, solving problems, and providing the relevant information.

Clearing the customers issue according to their requirements about their credit card applications, payments, and technical issues by resolve and answer questions customers have about their credit card.

Received multiple reviews acknowledging my level of dedication to excellent customer service.

Turing Academy May 2019 – March 2020

Customer Service Representative – Networking

Turing Academy is a Bangalore city-based startup which specializes in online tutoring for students of ages 11-17. Worked as Customer Associate handling website issues, payments issues for services offered by the company.

Responsibilities

Worked as customer associate answering inbound calls and making outbound calls as required. Creating internal tickets using tools like JIRA on behalf of customers and escalating tickets as required.

Responded to customers emails and coordinated with internal teams to resolve customers issues later following up with customers on resolved issue

Involved in marketing of the company and added 20% of new business in second quarter of 2021.

Improved team performance by identifying the gaps that delay the customer service by reorganizing the team schedules.

Skills:

Patience, Dependability, Interpersonal skills, Conflict resolution, Active listening, Adaptability, Empathy.

Excellent communication skills with a focus on customer service

100 WPM Typist

Software: Zendesk, and Kayako

Experience with Microsoft Office - Word & Excel