Customer Service Maintenance Manager

Professional Driver

K I K I M O H A M E D

Email: *********@*****.***

Tel: +212-*-****-**** (Mobile)

Adresse: Douar Afanour Tinghir

Morocco

C O N T A C T

K E Y S K I L L S

• Driving licence categories ( B, C, D, E)

• Fluent spoken English, French,

Spanish, and Arabic Native language

Tamazight

WORK E X P E R I E N C E

Experienced professional FM engineer and executive driver, customer service focused to deliver

high quality results in a fast-paced environments. Strong customer service skills, with a real zest

and passion for my work, I am accomplished in all areas of FM, transportation and driving.

Working collaboratively with external stakeholders and businesses to increase efficiencies

improve business performance, whilst adhering to all regulations.

Currently seeking a new

challenge that will push my skills to the next level and I am willing to locate and gain a HGV class 1/2 licence. R E F E R E N C E S

Provided upon request.

2000 – 2002, INSTITUTE OF VOCATIONAL TRAINING AND WORK PROMOTION (OFPPT) - TINGHIR - MOROCCO

CARPENTRY WORKSHOP - SPECIALTY OF WORK (ASSEMBLY) OF WOOD FOR THE MANUFACTURE OF FURNITURE,

DECORATION OF HOUSES.(NON GRADUATE).

1997 - 1999, SIDI MOHAMED BEN ABDELLAH HIGH SCHOOL - TINGHIR INCOMPLETE REQUIREMENTS FOR

HIGH SCHOOL. SECONDARY EDUCATION.( NON GRADUATE ). 1989 - 1996 PRIMARY EDUCATIO - AFANOUR SCHOOL –

TINGHR.

1989 - 1996 PRIMARY EDUCATION. AFANOUR SCHOOL – TINGH. KEY ACHIEVEMENTS

RESPONSIBILITIES

FACILITIES AND MAINTENANCE MANAGER- 2019- PRESENT, SELF EMPLOYED, MOROCCO UNDERTAKING A WIDE RANGE OF FM WORK SUCH AS BASIC BRICKWORK, CARPENTRY, PAINTING AND PLUMBING.

• CONFIDENCE IN MOST DIY TASKS.

• EYE FOR DETAIL AND A PASSION FOR FIXING THINGS.

• SHORT SLA AND SENSIBLE QUOTES FOR WORKS TO BE COMPLETED.

• CLEAN WORKING ENVIRONMENT.

• GENERAL MAINTENANCE SUCH AS PAINTING, WOODWORK, AND BASIC PLUMBING.

• GROUNDS AND GARDENING REPAIR.

• ENSURE THAT JOBS ARE COMPLETED EFFICIENTLY AND THAT CUSTOMER EXPECTATIONS ARE MET.

• COMPETENT IN REACTIVE WORKS AND QUICK TURN OVERS.

• PREVENTATIVE MAINTENANCE SCHEDULES

• MINOR PROJECTS WORKING OCCASIONALLY WORKING WITH OTHER CONTRACTORS.

• WORKING TO TIME DEADLINES.

• ORGANISED, A TEAM PLAYER AND HAVE A GOOD GROUNDING IN GENERAL MAINTENANCE.

• KNOWLEDGE OF CARPENTRY ALONGSIDE A GOOD AWARENESS OF HEALTH AND SAFETY. E D U C A T I O N

P E R S O N A L S U MMARY

WORK E X P E R I E N C E

KEY ACHIEVEMENTS

RESPONSIBILITIES

RESPONSIBILITIES

RESPONSIBILITIES

TRUCK DRIVER- 2016 – 2019, OUTA TRANS MERCHANDISE TRANSPORTS COMPANY, MOROCCO RESPONSIBLE FOR ALL GOODS ASSIGNED TO TRANSPORT AND KEEPING TO A SCHEDULE, ENSURING THAT THE

GOODS ARE DELIVERED INTACT, WITHOUT DAMAGES AS REQUESTED BY THE CUSTOMER.

• EXCELLENT CUSTOMER SERVICE AND CUSTOMER SATISFACTION.

• ON TARGET DELIVERIES

• NO ROAD ACCIDENTS OR DAMAGED TO VEHICLE.

• ENSURING VEHICLES ARE MECHANICALLY SOUND AND LEGALLY ROADWORTHY.

• PERFORMING BASIC REPAIRS AND MAINTENANCE IN THE EVENT OF AN ACCIDENT OR BREAKDOWN. WHILE IN TRANSIT.

• SAFELY SECURING HEAVY LOADS AND LARGE GOODS FOR TRANSPORT.

• ORGANISING THE MOST EFFICIENT ROUTE FROM PICKUP POINT TO DROP OFF POINT.

• KEEPING INFORMED OF ROAD CLOSURES, ACCIDENTS, AND TRAFFIC DIVERSIONS.

• MANAGING MULTIPLE DROP- OFFS AND DELIVERIES IN EACH WORKING DAY.

• SUPERVISING AND ASSISTING WITH THE LOADING AND UNLOADING OF DELIVERIES INTO THE LORRY.

• UPDATING VEHICLE LOGBOOKS, RECORDING DELIVERIES, AND TRACKING MILEAGE

• COMPLYING WITH ALL MOT AND IN HOUSE REGULATIONS AND RULES. TOURIST TRANSPORT AGENCY DRIVER- 2013 – 2016, MARRAKECH AND OUARZAZATE MOROCCO KEY ACHIEVEMENTS

• CAPABLE WITH WORKING WITH MIXED VEHICLE TYPES INCLUDING 4X4; CAMPER VANS; CAMPER VANS, AND BUS.

• COLLABORATIVELY WORKING WITH TOUR OPERATORS AND AGENCIES BUILDING STRONG RELATIONSHIPS OF TRUST.

• ABLE TO PROVIDE GUIDED TOURS IN FRENCH AND SPANISH.

• MANAGING A TIGHT SCHEDULE AND COORDINATE VARIOUS SERVICES.

• EXCELLENT CUSTOMER SERVICE, ENSURING TOURIST AND COMFORTABLE AND SAFE.

• ADHERING TO COMPANY REGULATIONS, INCLUDING HEALTH AND SAFETY AND WELL- BEING OF ALL TOURISTS.

• EXPERIENCE IN DEALING WITH AIRPORT STAFF AND LOGISTICS’ OFFICES.

• CAPACITY TO DEAL WITH MANY INQUIRIES AND QUESTIONS.

• DEDICATED SHUTTLES FOR SEASONAL TOURIST DESTINATIONS IN THE WHOLE OF THE MOROCCAN TERRITORY.

TAXI DRIVER - 2004 – 2012 - TINGHIR - MOROCCO

KEY ACHIEVEMENTS

• ABLE TO DEAL WITH TIPSY CHATTY CUSTOMERS

• ALWAYS ABLE TO FIND THE SHORTEST ROUTES WHERE POSSIBLE.

• ADHERING TO HEALTH AND SAFETY ON THE ROAD AND FOR PASSENGERS.

• ALL DIRECTIONS, INCLUDING INNER CITY TRANSPORT/ REGIONAL TRANSPORT.

• PICKING UP AND DELIVERING CUSTOMERS.

• TAKING THE FASTEST AND SAFEST ROUTE.

• HELPING TO LOAD AND UNLOAD THE VEHICLE.

• CALCULATING THE RIGHT FARE AND RETURNING THE CORRECT CHANGE.

• KEEPING YOUR VEHICLE CLEAN AND IN GOOD WORKING ORDER.

• TENANT.

• OPERATING ON A 24-HOUR BASIS, WORKING IN SHIFTS. References and Further Employment Available on Request Professional Driver

K I K I M O H A M E D

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