Customer Service Sales Representative

DONNA BROWN

**** ***** ***** **. ******* NC ***** · 704-***-****

********.********@*****.*** · ·

Self-motivated sales representative with 25 years of customer service experience seeking to undertake new challenges in sales and marketing. Excellent communication skills while bringing analytical and organizational competence.

EXPERIENCE

MARCH 1997 TO OCTOBER 2022

NEW CUSTOMER INBOUND SALES AGENT, Orkin Pest Control

Answered inbound sales and customer service calls. Explained services and set up and scheduled new pest services sold. Selling a little over 1 million for 2021. Helped current customers with current account; with scheduling, billing, complaints, upgrading current services. Assisted 30+ agents with questions and system issues.

March 2010-August 2010 / March 2011 to October 2011

SEASONAL INBOUND SALES AGENT, ORKIN PEST CONTROL

Answered inbound sales and customer service calls for pest control services/accounts. Explained services available to help customer have what best matched their needs. Assisted with current customers account with scheduling and billing.

MARCH 1997-OCTOBER 2008

HEAD BOOKKEEPER, Bi-Lo inc

Over all cash office operations. Balancing 15 registers and cash office daily and weekly. Prepared and made bank deposits for store daily. Responsible with cash deposits of 50$,000 – $125,000 depending on store volume. Handled customer service desk functions: selling and processing money orders and western unions. Refunds. Complaints. Ordered cash and postage stamps for cash office/store functions. Managed cashiers and assistant bookkeepers with daily functions of front-end operations grocery store.

RE

AUGUST 2009-2010

HEALTH ADMINISTRATION, Gaston college

Attended for health care administration with a GPA of 3.9

SEPTEMBER 2005

HIGH SCHOOL/GED, gaston college

Attained GED high scores.

SKILLS

Excellent communication skills

Analytical

Ability to problem solve

Ability to thrive in fast paced environment

Ability to use discretion and sensitivity

ACTIVITIES

In my spare time I enjoy learning new things through reading and exploring new adventures with my children. I have volunteered helping to feed the homeless in Charlotte. I enjoy nature and conservation.

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