COVER LETTER

Dear Sir / Madam,

Being a Part of the Company’s Customer Service Team

According to my view and what I learnt and experienced, a good customer service follows the Golden Rule “Treat your customer as a King”. Servicing a customer means fulfilling the wants and needs of a customer. But Excellent Customer Service means you exceed the expectations of a customer, sometimes by taking an extra mile to give him/her a fully satisfied service.

Listening to the customer, understand his query, Deal with the complain if there’s any, Being helpful, Attentiveness and being polite, Prompt actions according to the situations, Take the extra mile will be the main steps for a better customer service and to reach 100% customer satisfaction.

Whenever a customer has received exceptional standards in service, it’ll result in a return, repeat, referral, and regular business from the customer which will be an important reason for the growth of the company.

As you can see, I am goal-oriented, target driven, and not afraid of hard work qualifications vital to anyone who will be a productive staff member for your firm, as I would like to be.

I take this opportunity to assure you that, I would endeavour to fulfil all duties entrusted to me to the almost satisfaction. Looking forward to a favourable response and thanking you in anticipation of same. Best Regards,

AKSHAY ASHOK SAWAL

CURRICULAM VITAE

AKSHAY ASHOK SAWAL

EmailId:adtj67@r.postjobfree.com

MobileNumber:+917*********

Address: H. No:191, Maimollem Vasco da gama Goa.

Professional Synopsis

I am Ambitious and believe in moving with the times. Loyalty, Faithfulness, Hard work and dedication are few (Among Others) of the personal traits that I am personally proud of. Always willing to learn, I am comfortable with offices, office routines, Procedures, Protocols, and Office Equipment. And I believe that in a given frame work I can create an ambiance of calm, Joi De Vivre at the work place.

I believe that my progress and achievement depend solely on the heights achieved by the Organization I work for and for which contribute with my sincere efforts. Employment Details

COSTA CROCIERE CAREERS (AS A ASSISSTANT WAITER) 28 th

AUGUST 2017 –

PRESENT.

Primary Responsibilities:

o Respond to customer queries by resolving issues in a timely and efficient manner to ensure customers satisfaction.

o Ensure to attend to guest complaints, requests or inquiries regarding the food and services.

o Guest appearances, Restaurant service department taking care of all the passengers. o Safety and security responsibilities.

o Taking care of the environment of the ship.

ITC GRAND CHOLA CHENNAI (WAITER) 15th JUNE 2015 To 1st JUNE 2017. Primary Responsibilities:

● Maintaining the guest’s satisfaction.

● Stock maintenance, assisting the stewards, maintaining the cleanliness of the working place.

● Keeping the banquet supplied with clean service ware, glassware, condiments and setting up properly.

● Where I got the opportunity to work at all departments & had gained theorical and practical knowledge which improved me to be a professional employee. IT Skill Set.

Basic Computer Knowledge.

Education.

SSC Goa Board Goa 2010 – ST. Andrew's Institute School. HSC Goa Board Goa 2012 – Harmal Panchakroshi Hi-secondary School. Degree course in Hotel Management - Angel Institution of Food Craft and Culinary Science. Personal Detail

Date of Birth : 1

th

March, 1993

Languages Known : English, Hindi Konkani & Italian. Nationality : Indian.

Marital Status : Single.

Passport Number : N0466764 (Exp: 25/06/2025)

Email : adtj67@r.postjobfree.com

Hobbies:

Listening to music, Reading, Traveling (Adventure, Education) DECLARATION:

In the light of above, I earnestly request your good self to provide me an opportunity to work in your esteemed organization; I assure my sincerity and honesty thanking to you. Place:- Goa

Akshay Ashok Sawal